Job Description

We are looking for leaders with an earnest desire to share coffee, pastries, and delightful experiences with all those in search of deliciousness! Our Coffee Shop Leads will be responsible for the overall success of our stores. Responsibilities include continued training and developing all baristas and team members for their respective location, ensuring all our guests at the cafe experience exceptional hospitality, and leading the shop to be successful against our financial and operational goals.

You will:
Build, develop, inspire, and retain an incredible team, regularly giving and receiving positive and constructive feedback and coaching your baristas to develop and be their best.
Ensure every guest at your shop has a wonderfully hospitable experience, and continually find ways to coach your team to go above and beyond in exceeding guest expectations
Drive strong and ever improving financial performance of your shop, finding ways to expand the reach of your shop and be as efficient as possible in doing it.
Collaborate with other teams at Birch to creatively engage your community, deepening relationships with regular guests and welcoming first timers!
Ensure we always meet our high standards of quality and deliciousness for every drink and food item served in your shop, through regular tasting and help from other team members.
Work on bar and on the floor, not only to help the team in busy moments but to stay constantly connected to the heart of our work and find ways to continually improve it.
Oversee all ordering including coffee, milk, pastries, inventory, etc. ensuring that we are always able to meet the requests of our guests while never wasting anything

Who We’re Looking For.
You’re a strong and dedicated people leader, who both supports and challenges your people to be their absolute best.
You have a record of grooming others to step up and lead.
You are a business leader who understands how to drive your shop to financial success through operational excellence, creative initiatives, and the development of an amazing team.
You are as obsessed with hospitality and experiences as we are – anticipating the needs of others, deeply empathetic, and filled with a spirit of gratitude to both guests and your own team members.
You’re never satisfied with the status quo and always looking to improve you and your team’s results and impact through looking critically at what’s in front of you and trying new things.
You are able to balance both the big picture and the minute details in shaping and leading the strategy for your shop and driving excellent day-to-day operations at the same time.
You are articulate and effective in your written and verbal communications to people at all levels of the company – you get to the point but do it with confidence and kindness.
You’re an enthusiastic collaborator who loves drawing upon and learning from the input of other Coffee Shop Leads and Birch teams, and being part of something bigger than themselves.

What You Can Expect
Competitive Salary with health and dental coverage.
Transportation compensation.
401k Program.
Two weeks paid vacation after the first year.
Extensive training and guidance to make your experience working with us as positive and informative as possible.
An entirely new set of skills when it comes to the customer service experience.
Room for growth with an expanding coffee company.

How to Apply

Job Categories: Manager. Job Types: Full-Time.

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