Job Description

Black Fox – 70 Pine Manager

Black Fox Coffee Co.is an industry-leading café and company with venues that are known for delivering elevated experiences via thoughtful, professional, and engaging service. We have a strong reputation for offering a large variety of coffees through our multi-roaster coffee program and consistently delivering an exceedingly high-quality food and beverage offering. We are currently seeking a passionate, knowledgeable, and experienced manager for our flagship 70 Pine location.

Requirements:

– 2+ years experience in a similar management role
– 3+ years experience in specialty coffee
– Passion for hospitality and for specialty coffee
– General computer skills (experience with Excel is a plus)

Role and responsibilities:

The responsibilities pertaining to this role are divided into 3 major categories: Administrative, Floor Shifts (standards maintenance), and Development.

Administrative Tasks
● Ordering/ Invoicing, Inventory/ Stock take: Monitoring COGs by maintaining sufficient stock levels and controlling wastage. Group and organize invoices and submit them to the accountant for processing.
● Cash Handling: Manage all cash in the cafe. Calculate and consolidate each day’s cash sales + tips for weekly reports.
● Payroll: Monitor shift hours to stay within payroll parameters. (Shifts & break times) Assess and approve staff timecards each week and ensure the information entered is accurate. O/T to be approved by the Operations Director.
● Onboarding/ Scheduling: Onboard new hires and ensure all necessary documents are completed. Build schedules 14-days in advance, according to team preferences and availability.
● Attend weekly management meeting to review sales, quality, culture, operations, customer feedback, and performance
● Conduct Bi-annual Performance Review of FOH & BOH staff w/ Operations Director, following company procedures.
● Maintain a calendar of major holidays and key dates to inform customers and navigate with vendors & service providers.

Floor Shifts (Standards maintenance)
● Maintain day to day operations of the cafe, while ensuring standards are being met in all regards: quality, customer service, cleanliness, uniform, music, etc.
● DOH Standards: Ensure that the cafe is operating up to NYC DOH Standards to maintain A Grade. Implement a daily DOH Checklist for key areas of the cafe.
● Onboard and train new hires and ensure standards are clearly communicated
● Customer Service/ Retention: Customers should be greeted as they enter, welcoming our guests with open arms hospitality. Ensure staff remember names, orders, and preferences of regular customers, providing an incredible customer experience.
● Quality: QC of both Kitchen and Bar products, presentation and taste. Tasting each batch and esp. to ensure quality standards are being met. Monitor ticket times – coffee under 3 min; food between 5-8min.
● Communication: Maintain clear communication with management and staff. Delegates and provide staff with clear directions, both verbal and/or written.

Development
● Develop Cafe Standard Operating Procedures (SOP’s) with the Operations director.
● Give input/ feedback on menu development alongside the Executive Chef and management team.
● Suggest ways to improve standards of service/retail offerings/menu offerings/activities to keep staff engaged

How to Apply

Job Categories: Manager. Job Types: Full-Time.

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