Job Description

STORE MANAGER POSITION DESCRIPTION

Summary:

Think Coffee is an independently-owned and operated retailer, importer, and roaster with 11 locations throughout Manhattan and Brooklyn, New York, and 7 franchised operations in South Korea. Additionally, Think Coffee has operations in office coffee service, online retailers, wholesale/distribution, and e-commerce.
Operated in Manhattan since 2007, Think Coffee started as an alternative coffee shop near NYU offering locally roasted coffee, baked goods, and house-made sandwiches. It has then evolved into a fully independent importer and roaster, with a focus on socially conscious & ethical business practices.

In 2016 we created a sourcing model developed to target issues within the coffee supply chain. In particular, the inequities for many coffee laborers, their communities, and families. We were no longer invested in only harvest quality, farm improvements, and labor pay but in addition, the quality of life for the people who do the hard labor of picking our coffee. Projects are implemented with every coffee we sell.

Position:

The Store Manager is responsible for the overall appearance and operations of the store and proper scheduling of staff members to maintain the quality of service levels to deliver our products. This position enforces all company standard operating procedures. The Store Manager will fulfill any and all duties assigned by the District Manager and will represent Think Coffee in a professional manner.

The Store Manager is responsible for maintaining the key business areas listed:

Sales/Customer Service

– Create sales volume growth.
– Maintaining a profitable store by managing COG and COL.
– The planning and executing of all sales promotions effectively and efficiently.
– Sells and serves products to customers in a friendly manner.
– Safely handles all hot and cold drinks during drink preparation.
– Verbally receives and calls back customer orders in a friendly manner.
– Handles all customer complaints in a professional manner.
– Responds pro-actively to prevent customer service situations.
– Accurately rings sales orders into cash register and counts back change to customers in a friendly manner.
– Answers customer questions regarding specialty coffee, preparation, brewing methods, etc… in a friendly manner.
– Weighs, grinds, and packs coffee per customers’ orders according to company/DM guidelines.
– Sells, serves, prepares baked goods and miscellaneous food items to customers.
– Maintains efficient, friendly service standards.
– Understands and executes Barista Certification standards.

Store Operations

– Creates weekly schedule
– Maintains acceptable amounts of coffee, baked goods, prepared food and supplies.
– Responsible for maintaining inventory, waste, and quality standards.
– Completes daily and waste reports as outlined by District Manager.
– Responsible for opening/closing cash till, safe deposits and notating any discrepancies.
– Open/ Close shift duties as outlined by District Manager.
– Restock shelves when necessary.
– Routinely cleans the bar area, floor, windows, grinders, take out trash, etc.
– Maintains the distribution of weekly shipments.
– Reports potential safety hazards to the District Manager and completes personnel forms when necessary.
– Reports all employee accidents to the District Manager.
– Informs the District Manager of any operational inconsistencies.
– Maintains food service protection standards as outlined by The Department of Health.
– Report weekly manager reports detailing any issues, concerns, and updates.
– Responsible for maintaining all coffee equipment, refrigerators, and ice machine.

Employee Development

– Perpetuates company philosophy, culture, and core values.
– Delegates duties to staff as necessary.
– Responsible for the training of new employees.
– Maintains a high level of motivation to ensure quality and consistent product.
– Educates and maintains interest in specialty coffee quality and standards.
– Motivates staff to maintain quality and consistent product.

Product Knowledge

– Responsible in educating staff members on all products and services.
– Ensures that all customers are educated on our products, services, and projects at origin.
– Consistently maintains the highest quality, consistent product standards.
– Follows all company drink recipes and procedures.
– Oversees drink making and participates in properly ensuring Barista certification and food prep standards.

Visual Presentation

– Maintains a clean, well-merchandised store.
– Responsible in all visual presentation plans and standards.

Requirements

– Works overtime, as needed, to perform duties and responsibilities.
– Works special events/deliveries as needed.
– Maintains positive company morale.
– Maintains store standards as set by Think Coffee.

Physical Demands

– Regularly required to lift and/ or move items up to 25 pounds.
– Regularly required to handle food and hot beverages.

Qualifications:

– Minimum one year retail experience required.
– Managerial position in a specialty coffee store or food establishment preferred.
– Excellent verbal and written skills.
– Well organized, detail oriented, efficient, and punctual.
– Register and cash handling experience required.
– Interest in specialty coffee, brewing methods, espresso mechanics and dialing in.
– Food Protection certification required.

Benefits:

– Health Insurance
– Paid time off
– 401(k) matching
– get to work with amazing people

How to Apply

Job Categories: Manager. Job Types: Full-Time. Job Tags: specialty coffee and store manager. Salaries: 60,000 - 80,000.

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