Job Description

Customer Relations Representatives act as regional wholesale account managers and coffee

education course instructors.The key functions of this role are managing wholesale customer

experiences, providing customer training and contributing to all Training Center events.

Account management requires not only a fundamental business skill set, but also a strong

knowledge of the coffee industry from farms to roasters to shops. Customers will receive

coffee preparation training on-site and in regional facilities, requiring time management

proficiency and frequent travel. Counter Culture Customer Relations representatives are

smart, resourceful and reliable but first and foremost they are good empathizers and

genuinely care about people and coffee.

Requirements:

■ Strong barista skill set with notable experience (5+ years preferred).

■ Efficient time management, flexible schedule, off-hours availability.

■ Regular out-of-town travel throughout the year.

■ Reliable, accountable and professional demeanor.

■ Strong desire to share knowledge and ability to teach others.

Duties:

■ Work with CCC central management to develop regional agenda.

■ Directly manage regional accounts including coffee training, consultations, demos and

other related duties.

■ Lead Training Center events like labs, classes, tastings, workshops and socials.

■ Contribute to regional success by understanding and influencing leading indicators

and metrics.

■ Contribute to regional growth by scaling our support with our growth.

How to Apply

Job Categories: Service/Tech. Job Types: Full-Time. Salaries: 40,000 - 60,000.

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