Job Description

Black Fox Cafe Store Lead

Black Fox Coffee Co.is an industry-leading café and coffee roaster with venues that are known for delivering elevated experiences via thoughtful, professional, and engaging service. We have a strong reputation for offering a large variety of coffees through our multi-roaster coffee program and consistently delivering exceedingly high-quality food and beverage offering. We are currently seeking passionate, knowledgeable, and experienced leaders!

Work with some of the best globally renowned roasters and top-quality products. Coffee Collective, Square Mile, Nomad, Luna, Dak- to name a few!

You will be leading a team of detail-oriented folk with the support and guidance of a small team of world-class operators in the coffee and service industry.

Requirements

• 2+ years experience in a similar store/venue management and leadership role
• 3+ years experience in specialty coffee
• Passion for hospitality and for specialty coffee
• General computer skills
• DoH food handler’s license
• Available to work 5 days a week- Mondays required.
• Be willing to work FoH shifts, at least 50% of the time.
• Show full support of our systems, vision, and culture and lead by example during service.
• Strong written and verbal communication skills
• Strong ability to multitask and stay focused on the task at hand
• Ability to engage in company events, meetings, and extracurricular activities as required.

Role and responsibilities:

The responsibilities pertaining to this role are divided into 3 major categories: Administrative, Floor Shifts (standards maintenance), and Development.

Administrative Tasks

• Ordering/ Invoicing, Inventory/ Stock take: Monitoring COGs by maintaining sufficient stock levels and controlling wastage. Group and organize invoices and submit them to the accountant for processing.
• Cash Handling: Manage all cash in the cafe. Calculate and consolidate each day’s cash sales+tips for weekly reports.
• Payroll: Ensure that employees comply with the posted schedule (Shifts & break times) Confirm and approve staff time cards, ensure the information is accurate and reported to the Director of Operations. O/T to be approved by the Operations Director.
• Onboarding: Provide and transmit onboarding paperwork, as directed to the Director of Operations.
• Attend weekly meetings with Senior Management to review sales, quality, culture, operations, customer feedback, and performance
• Maintain a calendar of major holidays and key dates to inform customers and navigate with vendors & service providers.

Floor Shifts (Standards Up-Keep)

• Maintain day-to-day operations of the cafe, while ensuring standards are being met in all regards: quality, customer service, cleanliness, uniform, music, etc.
• DOH Standards: Ensure that the cafe is operating up to NYC DOH Standards to maintain A Grade. Implement a daily DOH Checklist for key areas of the cafe.
• Train new hires and ensure standards are clearly communicated
• Customer Service/ Retention: Customers should be greeted as they enter, welcoming our guests with ‘open arms’ style hospitality. Ensure staff remembers names, orders, and preferences of regular customers, providing an incredible customer experience.
• Quality: QC of both Kitchen and Bar products, presentation, and taste. Tasting each batch and esp. to ensure quality standards are being met. Monitor ticket times – coffee under 3 min; food between 5-8min.
• Communication: Maintain clear communication with management and staff.
• Delegates and provide staff with clear directions, both verbal and/or written.

Development

• Develop Cafe Standard Operating procedures (SOPs) with the Operations Director.
  Give input/ feedback on menu development alongside the Executive Chef and management team.
• Suggest ways to improve standards of service/retail offerings/menu offerings/activities to keep staff engaged

How to Apply

Job Categories: Manager. Job Types: Full-Time. Salaries: 60,000 - 80,000.

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