This job listing has expired and may no longer be relevant!
6 Jul 2024

Full-Time Senior Coffee Equipment Service Technician

KL5 Coffee – Posted by kl5coffee Brooklyn, NY

Job Description

The search continues for a seasoned Coffee Equipment Technician here at KL5 Coffee. Tell your friends, Tell your Family, Open the window and shout it to the streets.

We hope to find someone that will help us continue supporting the NYC Specialty Coffee Scene.

Job Overview
Senior Coffee Equipment Service Technician with a technical and customer-service focus. This is a management position.

A KL5 Coffee specialty coffee technician provides technical service and maintenance on specialty coffee equipment, most commonly: espresso machines (commercial + home), coffee brewers, coffee grinders, hot water towers, and specialty cafe equipment (i.e. Poursteady, Perfect Moose, PUQpress). There is potential for growth in this job and the role within the company. If both parties are excited by this expansion, the candidate will work with the owner to create the full scope of expanded responsibilities of the position. We want to find a great intersection between what the business needs with the specific skills you would bring to the job and are excited to use.

What you will encounter in the position:

  • Diagnose, troubleshoot, repair, test, and service of specialty espresso and coffee equipment. (See equipment list below) This will take place in the field and in-shop.
  • Receive, accept, schedule, and complete field service assignments
  • Inventory updating and create parts lists for ordering to be submitted to our Shop Manager
  • Customer interfacing (often while working on equipment)
  • Communicate findings, suggestions, and systems to customers
  • Record in great detail the work performed during on-site and in-house repairs including time spent, parts used/needed, diagnosis, electrical measurements, etc.
  • Equipment R&D
  • Equipment refurbishment
  • Working with the owner in Tech Team Management and scheduling

Position Requirements:

  • At least 4-5 years full time experience with espresso teching. We are looking for a Tech Team Leader that can hit the ground running and take on a full roster of jobs.
  • Barista Knowledge: Dialing in a good shot of espresso. (if you don’t have this don’t worry. We can train you).
  • Able to service, repair, and problem-solve in both quiet and bustling environments
  • Having your own tools. (We can help with a starting tool list if you need one).
  • Physical Knowledge: Candidates should know how to lift things. 50-70lbs machines will have to be moved, either through innate strength or knowing how to utilize leverage.
  • Able to perform the following functions: Stooping, kneeling, reaching, walking, pushing, standing, feeling, pulling, lifting, grasping, talking, hearing, climbing, balancing, bending and repetitive motions
  • Self-Direction: Person should be self-directing and able to both focus on task and shift gears within a service call.
  • Creative Thinking Skills: This position will require someone that likes to have a variety of tasks, able to switch between tasks, and can think and problem solve creatively.
  • Communication: Clear and consistent communication is important not only with clients but the entire KL5 Coffee team.
  • Schedule Flexibility: Though the scheduled work week is pretty solid (I firmly believe in the importance of Work/Life Balance), there will be a discussion as to what days will be needed to make up the set schedule. There might be some weekend work involved.
  • Customer-Facing Experience: Even if you have not had a job that would be considered “customer service” this position requires someone with a personality that allows for friendly, pleasant, professional interactions. KL5 Coffee has been built on its customer service and any one that accepts the position will be assisting in maintaining the reputation.

Qualifications:

  • Service Technician Experience a must. Specifically with some, but not necessarily all, of the following: La Marzocco, Slayer, Mavam, Rocket, Synesso, FETCO, Mazzer, Mahlkonig, BUNN
  • Previous barista experience or coffee making knowledge
  • Leadership skills or Management experience. You will be assisting with the overseeing of staff as well as working along side them.
  • Strong (Did I say Strong, I meant to type Incredible) customer service skills
  • Ability to read manuals, parts diagrams, and wiring schematics
  • Comfortable calling manufacturers to problem solve on the fly
  • Innate curiosity to want to figure out how things work
  • A love of learning
  • A love of coffee
  • A desire to be part of a growing company

The Who and What’s of  KL5 Coffee
KL5 Coffee provides sales, support, and service for specialty coffee equipment in both the commercial and high-end home user realms throughout the NYC Metro area.

KL5 Coffee has been serving the NYC Coffee Scene for 10 years. Over the past four we experienced steady growth, leading to a move into a new 2400 sq.ft facility in the Bushwick, Brooklyn area, thus allowing the business to expand its repair center, showroom, training facility, and add a Retail Shop. All the while consistently providing great onsite support and service to existing clients.

KL5 Coffee works with some of the best retail locations and roasters in the NYC area, from large outlets like Blue Bottle Coffee and Stumptown, to some of the great smaller roaster/cafes like SEY Coffee and Parlor.

Final thoughts on the position

This is not a Training Position. This is for a Senior Tech.
All applicants must have real, on the job prior tech experience.

With the position will come opportunities to learn more, whether on existing equipment you are unfamiliar with or with new emerging companies and machines. I believe we never stop learning and support the continuing accumulation of knowledge. KL5 Coffee fosters relationships with companies and manufacturers to get experience and training to ensure our team is updated and ready to tackle new tech adventures head on.

As KL5 Coffee grows, my hope is that the person that joins the team now will be an integral part of how it grows. There are lots of possibilities for the company right now and, with the right person, we can see many of them come to life.

Check out our website to see some of the machines and manufactures we work with and on.

Job Type: Full Time. Management

Salary: Starting at $65,000. Based on Experience.

Benefits:

  • Coffee from some of the best cafes in NYC (I put this first but definitely read on)
  • Health Benefit Subsidy
  • 401(k) with company contribution
  • Metro Card
  • PTO

Start Date: ASAP (but flexible if candidate is relocating to the NYC area)

How to Apply

Please sent a quick cover letter/Blurb along with resume to Michael@KL5coffee.com (That's me, I'm Michael).

Job Categories: Service/Tech. Job Types: Full-Time. Salaries: 60,000 - 80,000.

1054 total views, 3 today

Apply for this Job