Job Description

***This is not a Training Position. This is for a Senior Tech Position.***
All applicants must have real, on the job prior tech experience.

To apply: Please email your resume along with a list of machines you are proficient in repairing to jobs@kl5coffee.com.

Company Description

KL5 Coffee provides sales, support, and service for specialty coffee equipment in both the commercial and high-end home user realms throughout the NYC Metro area.

KL5 Coffee has been serving the NYC Coffee Scene for 10 years. Over the past four we experienced steady growth, leading to a move into a new 2400 sq.ft facility in the East Williamsburg, Brooklyn area, thus allowing the business to expand its repair center, showroom, training facility, and add a Retail Shop. All the while consistently providing great onsite support and service to existing clients.

KL5 Coffee works with some of the best retail locations and roasters in the NYC area, from large outlets like Blue Bottle Coffee and Stumptown, to some of the great smaller roaster/cafes like SEY Coffee and Parlor.

Job Overview

Senior Coffee Equipment Service Technician with a technical and customer-service focus.

This is a management position.

A KL5 Coffee specialty coffee technician provides technical service and maintenance on specialty coffee equipment, most commonly: espresso machines (commercial + home), coffee brewers, coffee grinders, hot water towers, and specialty cafe equipment (i.e. Poursteady, Perfect Moose, PUQpress). There is potential for growth in this job and the role within the company. If both parties are excited by this expansion, the candidate will work with the owner to create the full scope of expanded responsibilities of the position. We want to find a great intersection between what the business needs with the specific skills you would bring to the job and are excited to use.

What you will encounter in the position:

• Diagnose, troubleshoot, repair, test, and service of specialty espresso and coffee equipment. (See equipment list below) This will take place in the field and in-shop.
• Receive, accept, schedule, and complete field service assignments
• Inventory updating and create parts lists for ordering to be submitted to our Shop Manager
• Customer interfacing (often while working on equipment)
• Communicate findings, suggestions, and systems to customers
• Record in great detail the work performed during on-site and in-house repairs including time spent, parts used/needed, diagnosis, electrical measurements, etc.
• Equipment R&D
• Equipment refurbishment
• Working with the owner in Tech Team Management and scheduling
• Training new hires

Position Requirements:

• At least 4+ years full time experience with espresso teching. We are looking for a Tech Team Leader that can hit the ground running and take on a full roster of jobs.
• Barista Knowledge: Dialing in a good shot of espresso.
  Able to service, repair, and problem-solve in both quiet and bustling environments
• Having your own tools. (We can help with a starting tool list if you need one).
• Physical Knowledge: Candidates should know how to lift things. 50-70lbs machines will have to be moved, either through innate strength or knowing how to utilize leverage. Able to perform the following functions: Stooping, kneeling, reaching, walking, pushing, standing, feeling, pulling, lifting, grasping, talking, hearing, climbing, balancing, bending and repetitive motions
• Self-Direction: Person should be self-directing and able to both focus on task and shift gears within a service call.
• Creative Thinking Skills: This position will require someone that likes to have a variety of tasks, able to switch between tasks, and can think and problem solve creatively.
• Communication: Clear and consistent communication is important not only with clients but the entire KL5 Coffee team.
• Customer-Facing Experience: Even if you have not had a job that would be considered “customer service” this position requires someone with a personality that allows for friendly, pleasant, professional interactions. KL5 Coffee has been built on its customer service and any one that accepts the position will be assisting in maintaining the reputation.

Qualifications:

• Service Technician Experience a must. Specifically with some, but not necessarily all, of the following: La Marzocco, Slayer, Mavam, Rocket, Synesso, FETCO, Mazzer, Mahlkonig, BUNN
• Previous barista experience or coffee making knowledge
• Leadership skills or Management experience. You will be assisting with the overseeing of staff as well as working along side them.
• Strong customer service skills
• Ability to read manuals, parts diagrams, and wiring schematics
• Comfortable calling manufacturers to problem solve on the fly
• Innate curiosity to want to figure out how things work
• A love of learning
• A love of coffee
• A desire to be part of a growing company

As KL5 Coffee grows, my hope is that the person that joins the team now will be an integral part of how it grows. There are lots of possibilities for the company right now and, with the right person, we can see many of them come to life.

Job Type: Full Time. Management

Salary: Starting between $70,000 – $100,000. Based on Experience.

Benefits:

• Coffee from some of the best cafes in NYC
• Health Benefit Subsidy
• 401(k) with company contribution
• Metro Card
• PTO
• Start Date: ASAP (but flexible if candidate is relocating to the NYC area)

How to Apply

Job Categories: Service/Tech. Job Types: Full-Time. Salaries: 80,000 - 100,000.

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