Job Description

Four & Twenty Blackbirds is looking for a dependable, welcoming Shift Lead to help run our counter-service coffee shop and pie bakery. This is a hands-on position: you’ll work alongside other team members while taking responsibility for smooth service, product quality, and opening or closing the shop.

This is a growth-oriented role with opportunities to take on additional responsibility and advance into management.

What You’ll Do:

Lead shifts while actively serving customers, preparing drinks, and serving bakery items
Support the General Manager with daily shop operations
Maintain high standards for hospitality and speed of service
Maintain clean, organized, and well-stocked work areas
Monitor product presentation, freshness, and availability
Ensure completion of opening and closing procedures
Manage cash drawers, deposits, refunds, and other cash-handling responsibilities
Monitor inventory and report low stock to manager
Ensure compliance with food-safety, sanitation, and workplace procedures
Resolve routine customer concerns with warmth and good judgment
Communicate operational issues and maintenance needs
Complete end-of-shift reports
Help the manager enact shop service and operational goals
Help train new employees and reinforce shop standards
Provide ongoing coaching and feedback to teammates after initial training
Make recommendations to management regarding operations, staffing, and performance
Serve as the main point of contact when the General Manager is unavailable

What We’re Looking For:

A highly skilled barista with an interest in cafe operations
Previous coffee shop, bakery, café, restaurant, or retail experience
Previous supervisory, shift-lead, key-holder, or management experience is preferred, but not required
Reliable, punctual, and able to work independently
Strong communication, organization, and problem-solving skills
Continuous improvement mindset
A calm, supportive leadership style
Confidence in upholding service standards
Willingness to give direction while working alongside the team
Comfortable managing competing priorities during busy periods
Comfortable handling cash and following detailed procedures
Availability on weekends and holidays
Ability to stand for extended periods and lift up to 30 lbs regularly and up to 50 lbs occasionally
A NYS Food Handler’s license, or willingness to obtain one within 30 days of hire

What we offer:

Employee discounts
401K and 401K matching
Paid sick leave
Paid training
Daytime work hours
Opportunities for advancement

Compensation: Hourly wage, commensurate with experience + highly competitive tips from our loyal customers

How to Apply

Job Categories: Barista. Job Types: Full-Time. Salaries: Hourly.

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