Full-Time Coffee Equipment Service Technician
Job Description
Experienced Coffee Equipment Technician – Join our Team!
Did you know that most coffee roasters around the world are roasting old coffee, even though it is freshly roasted?
You’ve been drinking months-old coffee, but Devoción is changing that. We source our beans directly from our network of independent coffee producers throughout Colombia, dry-mill them at our facility in Bogotá, and quickly send them to our roaster in New York vía FedEx. A few days later, the beans arrive in Brooklyn, to be freshly roasted and served as quickly as possible, going from origin to cup as fast as 10 days, light years quicker than the industry norm of 6-12 months.
About the Role
Devocion is seeking a skilled, problem-solving Coffee Equipment Service Technician to join our growing Service Department. As America’s freshest specialty coffee provider, Devocion is redefining what it means to deliver quality — not only through fresh roasting, but also through exceptional equipment support for our coffee shops and wholesale partners. That same commitment to excellence extends to our Technical Service team, ensuring our clients and café partners receive best-in-class equipment performance and support.
This role is ideal for a hands-on technician who is able to diagnose, repair, and maintain coffee and espresso equipment, complete installations and field service work, and deliver outstanding customer experiences.
Core Responsibilities
Conduct preventive maintenance, repairs, and installations for wholesale clients and in-shop repairs for longer-term service work.
Perform field service calls independently on espresso machines, grinders, brewers, cold brew systems, and related coffee equipment.
Respond to emergency equipment issues and service requests, troubleshooting directly with clients as needed.
Complete thorough and timely service reports, submit accurate parts and equipment requests, communicating clearly with internal and external partners.
Work closely with the Sales and Education Teams to ensure excellent client support and maintain consistent equipment quality standards.
Deliver exceptional professionalism, hospitality, and service in all client interactions.
Coordinate with manufacturers and vendors for technical support, as needed.
Maintain organized parts and equipment inventory, tools, and all workspaces.
Uphold high safety standards when working with equipment, plumbing, and electricity.
Maintaining a calm and solution-driven approach in all situations.
Key Skills and Qualifications
Ability to travel in the NYC area to independently complete service calls and site visits.
Technical and diagnostic experience servicing a wide range of coffee & espresso equipment including: La Marzocco, Eversys, Rancilio, Mahlkonig, Mazzer, Bunn, Curtis, Fetco, Mazzer.
Strong communication, interpersonal, and computer skills.
Availability for weekend coverage.
Understanding of basic electrical and plumbing concepts.
Ability to lift, push, pull, or carry at least 50 lbs.
Ability to frequently move around for extended periods of time (8+ hours per day, 5 days per week).
Ability to operate store machinery for extended periods of time.
Preferred Qualifications
Valid driver’s license.
Coffee and/or barista training.
Strong customer service experience.
Benefits
Competitive hourly wage starting at $26–$30/hour (based on experience).
Medical, vision, dental, and pet insurance plans.
401(k) Plan with 3% salary contribution annually.
Paid vacation and sick time.
Regular company-hosted events and a welcoming, inclusive work culture.
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We celebrate humanity!
It is woven into our values and philosophy to celebrate humanity in its fullest spectrum and treat each other with respect and appreciation. We stand for diversity, equity, and inclusion.
As an equal opportunity employer, we welcome the unique contributions that everyone can bring to Devoción, and we don’t discriminate against an employee or applicant because of their race, color, sex, sexual orientation, gender identity and/or expression, age, national origin, religion, status as a veteran, and basis of disability or any other federal, state or local protected class.
We respect differences and we firmly believe that we are stronger together.
How to Apply
📩 To apply, please send your resume to: service@devocion.com59 total views, 13 today