Full-Time Shift Lead
Job Description
This position is required to work around both holidays this year; Thanksgiving and Christmas.
ÓOL is a cacao atelier in SoHo dedicated to bringing cacao back to its roots. For thousands of years, long before it became a candy bar, cacao was prepared and shared as a drink: ground cacao, water, sometimes spices, frothed by hand with a molinillo. ÓOL grew from that tradition and from a deep connection to Mexico and Mesoamerica, and we honor it by serving cacao the way it was meant to be enjoyed, with intention. We do not serve coffee or tea, only cacao.
We are a fast-casual, upscale concept. Guests order at the counter, then wait or take a seat until their name is called. When their drink is ready to be prepared, they are invited to one of our stations to watch the ritual of making it. We keep things moving, but nothing about the experience is rushed or ordinary. Every drink is prepared with care, and the space, service, and product reflect that. Our guests are curious, discerning New Yorkers and visitors: people who value quality, design, and a story behind what they drink. Alongside our beverage and pastry menu, we offer a curated retail selection of cacao products.
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POSITION DESCRIPTION
The Shift Lead will write out daily rotations for baristas and edit them when necessary due to call-outs/trades, emergencies, etc.
The Shift Lead will work the days management is off so there is an authoritative point of contact for baristas in the space.
The SL will decide whether to contact management for further guidance and/or permissions if Management is off.
The Shift Lead position is full-time and hourly and is required to work weekends.
The shift lead will have weekly mandatory meetings with management.
The Shift Lead will train newly hired baristas on daily operations, drink making, and product batch making such as cold brew and other drinks.
They will also train about Ool’s brand story, cacao origins, and guest interaction standards.
The Shift Lead will perform all tasks of the barista position like making drinks, taking orders, and helping with preparing retail products.
YOUR RESPONSIBILITIES
Make sure staff rotate stations at the correct times written on the rotation.
sheet.
Make sure staff go on break at designated times and return to work
immediately when their break is finished.
Maintain a positive workspace for both guests and staff by leading with a
good attitude and calm demeanor.
Handle any guest complaints or questions that baristas canʼt handle or
answer.
Coordinate call-outs/trades when the day’s management is off.
QC product and drinks staff make to ensure standards are being met.
Be accountable for cash, alarms, and checklists for open and close.
Maintain advanced knowledge of origins, preparation, and retail products.
Contact management for any emergencies or issues that need further
assistance or permissions.
SCHEDULING DETAILS
6-8 hr shifts and weekend availability are required, especially Sundays.
Operating hours are 7:00AM-6:00PM Tuesday-Sunday right now but will change sometime in November.
34-40 hrs a week
YOUR QUALIFICATIONS
Minimum Experience: 1-2 years working in specialty coffee/tea cafes
and/or restaurants.
NYC Food Handlers Card or willingness to obtain one.
Multilingual, a plus!
PHYSICAL DEMANDS
Able to stand and walk around the entire cafe for up to 8 hours at a time
Must be able to lift, push, pull and carry heavy objects (up to 50 lbs).
PAY & BENEFITS
$21 plus tips
15 hours of sick time to start
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This is an exciting opportunity to be a part of something that has never been
done before in the NYC specialty beverage community. Tremendous thought,
care, and planning have gone into the space, concept, and product along with
management that truly believes in a healthy, positive workspace. Join us on
this new journey and grow with Óol!
How to Apply
Submit your resume to kevin@oolcacao.com102 total views, 53 today