Position Summary

Baristas demonstrate outstanding hospitality skills through the execution of high quality beverages, customer engagement, excellent product knowledge and superior barista skills

Duties and

Responsibilities

 Operations

• Adhere to all company policies and protocols, both behind the bar and at the front of house, including those for cash handling and safety, while maintaining a clean and organized work space so fellow team members can locate resources and products quickly

• Ensure that the company’s brand is properly reflected by keeping a well maintained, clean, well-organized and stocked coffeebar

• Uphold the company’s standards regarding merchandising, inventory and rotation of store products

• Offer relevant, thoughtful ideas and suggestions for improving operations
• Ensure adherence to the company’s dress code, as well as all health and safety requirements

 Drink Quality/Education

• Prepare and serve coffee and tea beverages that adhere to the company’s freshness and quality standards ensuring that they consistently reflect the company’s recipe and presentation standards
• Complete the required training modules contained in the Retail Training Manual; Baristas are encouraged to pursue the completion of additional training modules
• Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to customers
• Actively participate in coffee and tea tastings to further product knowledge and help identify any issues or deficiencies
• Educate customers and staff on all coffee and teas carried
• Assist in the training and development of new staff
• Attend training sessions to constantly advance education on coffee, tea, merchandise, and espresso bar skills; work with your Educator to further your barista skills
• Demonstrate an ongoing pursuit of education, training, and industry trends

Customer Engagement

• Ensure customers are warmly received and welcomed; engage the customers in a sincere and friendly manner, including greeting customers with a smile, thanking them for their patronage, and preparing drinks in an expedient manner

• Respond to questions, orders, and concerns with patience, confidence, and professionalism

• Engage customers about their drink preferences and tailor suggestions accordingly

• Facilitate easy dialogue with customers regarding other product offerings, including whole bean coffee, tea, complementary food offerings, merchandise, as well as any current promotions

Coffeebar Initiatives

• Participate in store-wide profit initiatives

• Offer strategic input or suggestions as to how to increase store profitability  

• Demonstrate initiative with routine tasks