Job Description

LAUGHING MAN COFFEE & TEA – NEW YORK CITY

OVERVIEW OF THE ORGANIZATION

Hugh Jackman started Laughing Man Worldwide to help entrepreneurs help humanity. Laughing Man Worldwide is in the business of freedom and creates companies that support livelihood, dignity, and laughter. 

The Laughing Man Marketplace gives these entrepreneurs a voice. When our customers open the doors in the morning they open the door for others. Laughing Man Worldwide gives 100% of its stake in these new companies back to help entrepreneurs, community and education. 

Laughing Man Coffee is the first business under this model. We source, roast and distribute our own coffee from all over the world. We offer both blends and single origins. Our signature espresso blend is called Dukale’s Dream named after our friend and Ethiopian coffee farmer. It was a promise to Dukale that inspired Laughing Man and the our motto ALL BE HAPPY. 

At Laughing Man we love coffee but we love people more. Our hope is that our coffee, customer service, atmosphere, and welcoming-family friendly staff can be help to make each customers day a little better. ALL BE HAPPY can be a reality one person at a time. 

We look to hire top talent and  provide an environment of opportunity for our employees. Your success is our success and we want you to feel you have a place to grow. 

For more information on Laughing Man Coffee, please visit livelaughingman.com

JOB DESCRIPTION

Laughing Man Coffee is seeking a qualified Coffee Bar Manager to join our team. The Manager oversees and manages all aspects of the coffee bar in accordance with the vision and mission of Laughing Man Coffee. The Manager works directly with the owners. Additionally, the manager will be closely involved in the development and evolution of the cafe in collaboration with the owners. 

PRIMARY RESPONSIBILITIES

• Assume responsibility for all aspects of the coffee bar
• Be capable of completing all daily operations of the coffee bar
• Oversee all café employees, including: hiring and terminations, performance and pay reviews, job descriptions and responsibilities, training and continuing education, discipline and commendation
• Management of front of house: customer service, preparation and presentation of beverages and information, operational procedures, merchandising
• Management of back of house operations: payroll, scheduling, ordering, and sales and profitability
• contribute ideas as far as operational flow
• Be “on-call” with the responsibility to respond to problems or fill-in when needed
• Cultivate a professional, friendly, efficient work environment
• Lead staff meetings

Additional responsibilities include:

• Proactively train staff to maintain and uphold all company and café policies
• Actively work toward creating a superlative café experience through: customer service, beverage preparation and presentation, in-store marketing, and upkeep of the physical space
• Ensure all projects and responsibilities are completed in a timely, efficient manner
• Handle customer complaints with professionalism and tact
• Schedule: create the schedule, manage time off requests, ensure the coffee bar is properly staffed
• Proactively solve problems and make decisions that benefit the café and company at large

QUALIFICATIONS / EXPERIENCE

• Excellent communication and teaching skills Infectious love of coffee
• Ability to keep a calm, mature, professional demeanor when needed
• Proactive approach to problem-solving and staff management
• A high degree of ethics and obsession with customer service
• Excellent time management skills and ability to self-direct when necessary
• High level of organization
• Adaptability and the ability to creatively troubleshoot difficult situations
• Superior leadership capabilities; ability to work well within groups
• At least 3 years of experience in specialty coffee and the coffee industry
• Focused perspective on what a high-functioning coffee bar looks like and how to execute that perspective
• A passion for small business and quality products
• Be a model barista, both as far as bar skills, customer service and enthusiasm to share knowledge
• Detail-oriented
• Basic knowledge of QuickBooks and Microsoft Office a plus Previous management experience preferred

LOCATION

Tribeca

COMPENSATION

Commensurate with experience. 

 TO APPLY

Please send a cover letter explaining your interest and qualifications, as well as a resume to jobs@livelaughingman.com. Please no phone calls. 

Job Categories: Manager. Job Types: Full-Time.

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