Job Description

• Create an exceptional experience with all supporters.
• Maintain proper cash handling and ensure proper procedures are followed.
• Ensure coffee, tea and espresso drinks are continually tested and always of highest quality.
• Keep café clean and organized.
• Reduce product waste and overages.
• Educate customers and staff on types of coffee, teas and espressos carried.
• Educate customers on alternative milk options to ensure their needs are met.
• Ensure adequate knowledge of café partner offerings inclusive of juice and pastries with the ability to make recommendations.
• Ability to work effectively in a team environment.
• Maintain a sense of urgency with helping customers.
• Passionately educates customers on TOMS giving program and the One for One ™ movement on and off the floor.
• Takes a stand as an advocate for TOMS’ values and culture.
• Prepare the store for the day including: replenishing product, cleaning café areas, answering phone and email inquiries, ensures POS and payments systems are operating correctly.
• Responsible and dependable time management, ability to work independently when given a task.
• Extraordinary customer interaction skills, always solution oriented with customers.
• Oversee the quality of all TOMS Roasting Co beverages.
• Regularly hold check-ins with management regarding barista team morale, feedback and quality standards.
• Train all new Baristas upon hire on TOMS beverage and customer service standards.
• Responsible for ordering and replenishing café supplies and product.
• Maintain the successful completion and accuracy of all café checklist (including but not limited to Coffee Rotation Schedule, Opening/Closing checklists and Mid-Shift responsibilities).
• Unpack boxes for inventory as required. Boxes can weigh up to 50 lbs.

• Consistently produce and ensure quality beverages.
• Assist in the café training of baristas.
• Provide constructive feedback to management for more effective workflow and business operations.
• Be recognized within the coffee community as a role model for other cafes.
• Ability to educate supporters and staff on coffee, teas and espresso as well as the TOMS Roasting Co. and our One for One mission.
• Ensures overall cleanliness of café.
• Explains why and how we give and the concept behind storytelling.
• Understands the daily sales and give goals for the café.
• Create a café experience with exceptional customer service.

• Two years café experience preferred.
• High School diploma or equivalent.
• Ability to lift and or move up to 50lbs.
• Previous experience with POS systems.
• Knowledge of proper bar cleaning methods including manual espresso equipment.
• Passionate about giving, upbeat, friendly and authentic.
• Ability to work a flexible schedule including nights & weekends as business dictates.

• We are a movement – We leverage storytelling to inspire people to connect to our global movement.  We create advocacy for this movement in every interaction with our customers, partners, and employees.
• We will be Entrepreneurial – We are curious and innovative.  We allow ourselves the space to fail.  We can be successful by taking a scrappy approach to business.
• We expect a lot from each other – Collaboration across boundaries and borders is required in order to achieve our common goals.  Leading with authenticity and humility will be needed.  We work, give, and succeed as a team while also having fun.
• We are committed to a long term vision – We do not allow short-term gains to compromise our goals of making a lasting impact.

TOMS is an equal opportunity employer and will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

How to Apply

Job Categories: Other. Job Types: Part-Time. Job Tags: cafe, coffee, lead, and toms. Salaries: Hourly.

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