Job Description

SWEETS by CHLOE is a chef-driven fast-casual brand that aims to bring luxury, approachable, vegan, plant-based desserts to the masses. We are passionate about feeding our customers the best possible desserts in the best possible way. Our chef-driven vegan menu features locally-sourced ingredients in their most natural form to create inspired pastries, made 100% by us daily. Our goal is to provide fast, healthy and affordable dessert options for anyone interested in eating without compromising taste or satisfaction.

Our Front-of-House Team Member is responsible for educating our guests, and providing a world-class experience by adhering to these responsibilities:

• Abide by company policy and procedures set forth in the Welcome Guide & to the Steps of Service
• Show up on time, being in uniform and clocked in for your scheduled shift
• Come to work with a positive, can-do attitude
• Maintain your composure with guests, co-workers and supervisors at all times
• Work with your other co-workers to cover each of the following stations:

Cashier, which includes, (but not limited to):

♣             Ensure each guest is greeted with “Welcome to SWEETS by. CHLOE. How may I help you today?”

♣             Provide guests with accurate, up-to-date information about SWEETS by. CHLOE, and know the food & beverage menus inside and out

♣             Communicate any allergies or special requests clearly and promptly to the kitchen

♣             Demonstrate proper use of the POS

♣             Be accountable for your POS station, making sure the area in front of you is tidy and without any clutter

♣             Clean and maintain supplies behind the counter and at the register area

Bar/Barista, which includes, (but not limited to):

♣             Maintain a clean, organized, and well stocked work station

♣             Know how to open and close the bar, goodies and soft serve station

♣             Be ready to accurately prepare and serve all soft serve, goodies, wine, beer, coffee and tea

♣             Control costs by: taking accurate inventories, limiting waste, pouring drinks at proper levels, and ensuring that all waste is being recorded

♣             Ensure that all drinks are delivered to the correct customer

Expo/Pass, which includes, (but not limited to):

♣             Communicate with Chef/Kitchen Manager regarding completed orders

♣             Efficiently wrap up all to-go orders, making sure all items on receipt are in the bag

♣             Use guests’ name from receipt when addressing guests

♣             Hand out all orders to guests, and always thank all guests for their patronage

♣             Anticipate the needs of guests and exceed their expectations

Floor Assistant, which includes, (but not limited to):

♣             Keep dining room organized and neat: collect all dirty trays move them to their proper locations; keep items neatly stocked, such as napkins, water cups, etc.

♣             When removing a tray from a guest always smile and ask “May I remove this?” “How was your dessert?”

♣             Empty garbage when needed

♣             Observe the dining room, and anticipate the needs of guests and exceed their expectations

♣             Re-fill grab and go as needed

♣             Check bathroom for cleanliness and stocks of supplies

♣             Sweep restaurant floor as needed

♣             Always thank all guests for their patronage as you see them leave

POSITION REQUIREMENTS:

• 1 year customer service experience is strongly preferred
• Food + Beverage experience is a plus, but not needed for the right candidate that is willing to learn!
• Act professional and hospitable at all times
• Ability to maintain knowledge of the food and beverage menus, to be able to effectively communicate and answer customer questions
• Adhere to all schedules (weekly work schedule, side work schedule, weekly cleaning tasks) in a timely manner
• Maintain your composure with guests, co-workers, and supervisors at all times
• Social Media Savvy

This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership.

SWEETS by. CHLOE is part of ESquared Hospitality who are proud to be EOE.

How to Apply

Job Categories: Barista. Job Types: Part-Time. Salaries: Hourly.

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