Job Description

At La Colombe we believe that being a good coffee partner means more than just offering a great cup of coffee. The Wholesale Team supports the city’s most talented chefs, restaurateurs, cafes, offices and hotels to ensure they execute consistent, high quality coffee programs. The Account Manager plays a crucial role in this mission, offering day-to-day support in a variety of ways to their clients. They proactively manage a portfolio of new and legacy clients, developing trusting relationships, to help the market achieve best in class customer experience. Account Managers share their passion for
coffee and hospitality when they train and educate client’s staff on a routine basis in line with specialty coffee techniques. They visit clients, providing preventative maintenance and quality control on a regular cadence.

The Account Manager will display grace under pressure, eagerness to undertake difficult tasks, and a sense of urgency when needed. At La Colombe, no task is too small and the Account Manager should embody this in all client interactions.

RETENTION & RELATIONSHIP BUILDING
Deliver industry leading customer service at every stage in the customer experience by providing thorough, reliable, and timely solutions.
Communicate in a kind and professional manner during every interaction with clients.
Respond to client inquiries and internal requests by identifying client concerns, researching issues, working with appropriate departments to develop a resolution, and communicating an action plan to client and appropriate personnel in a timely manner.
Establish relationships with chefs, managers, and hospitality staff to develop your network.
Anticipate and proactively take charge of difficult situations finding solutions for clients in line with La Colombe’s resources.
Actively work to become the first point of contact for clients.
Implement strategy to grow business of the assigned client list by introducing new products, improvements in quality, and marketing efforts.
Use data resources to monitor and track potential churned accounts.

TRAINING, EDUCATION & QUALITY CONTROL
Assist with onboarding of new clients by providing comprehensive hands-on training, product presentations, and continuing education for groups of all sizes.
Train baristas, service staff, and management on brewing techniques, extraction theory, hospitality professionalism, and equipment maintenance.
Assist technicians and sales team with installations and minor technical service requests.
Conduct routine visits of clients to calibrate coffee, set recipes and perform light preventative maintenance on coffee equipment.
Log all routine and emergency client communication and visits in CRM system, providing information on updated contacts, product quality and customer interactions
Troubleshoot larger equipment issues, liaising between La Colombe’s technical service team and client to ensure timely and effective servicing of coffee equipment.

INDUSTRY KNOWLEDGE
Stay current on new restaurant and hotel openings both locally and nationally.
Occasionally participate in coffee related events including trade shows, seminars, and other industry events.
Seek out new coffee products, equipment, and industry trends.
Familiarize yourself with the key specialty coffee competitors in the market.

How to Apply

Job Categories: Sales. Job Types: Full-Time. Salaries: 60,000 - 80,000.

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