Job Description

Account Manager

Summary: Ensure wholesale customer success, growth and longevity via thorough onboarding, active promotion of Irving Farm standards and industry expertise and thoughtful use of support resources.

Role and Responsibilities:

• Onboard new accounts, ensuring positive exposure to brand and smooth execution of installation, training, and launch of product
• Manage daily functions of customer relationship, ensure customer needs are being met
• Conduct site visits regularly
• Conduct onsite and lab coffee training, including our Barista Basics coursebook
• Utilize resources (sales support, retail expertise, service support, training support, accounting support, production support) to optimize customer performance
• Conduct site visits regularly
• Observe product quality and selection and make thoughtful recommendations for improvement
• Pitch in as necessary to achieve great results
• Assist director of account management in project-based work across the organization

Outcomes:

• Wholesale customer success through high product quality, minimal waste and fast throughput
• Well-managed customers and long lasting partnerships

Qualifications:

• Outstanding customer service skills
• Proficient knowledge in preparing filter and espresso coffee beverages in a specialty coffee environment
• Experience with equipment installation, maintenance and servicing
• Excellent verbal and written communication, both with customers and co-workers
• Ability to work with others
• Detail oriented

Compensation:

• $65k – 70k salary DOE – paid weekly – 
• 3 weeks PTO annually
• Access to company health care programs with employer contribution after 90 days
• Access to 401K after 1 year with up to 4% employer matching
• Monthly metrocard reimbursement
• $75 monthly cell phone reimbursement

Please send resumes or inquiries to  hr@irvingfarm.com

How to Apply

Job Categories: Other. Job Types: Full-Time. Job Tags: account manager, coffee, and wholesale. Salaries: 60,000 - 80,000.

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