Job Description

Hi, we’re Stumptown. We’re a coffee company, and we source, roast, taste, package, sell, deliver, brew and serve what we firmly believe is the best coffee on the planet. We are progressive, open, and evolving but uncompromising in our commitment to quality. We work hard, collaborate constantly and have fun every day. We pride ourselves on our passion for excellence, our spirit of generosity and on the long-term relationships we nurture as we guide our coffee from the good hands of our hardworking partners at origin into the cups of our customers. If you love coffee, people and getting things done, this just might be the place for you.

SUMMARY
In collaboration with our Wholesale Sales team, the Account Representative will support day to day account management needs of our existing customers, working as a liaison between accounts and all internal departments, to provide the Stumptown experience. They will work closely with our existing customers to strengthen relationships through regular engagement and grow customer revenue by finding incremental sales opportunities that match their needs with our Stumptown product and program offerings. The Account Representative will build productive, successful relationships with customers, with a focus on customer retention and positive revenue growth for their assigned market. This is an hourly, non-exempt position.

RESPONSIBILITIES
Account Management
Collaborate with the sales team to align and execute strategy for business retention and incremental growth in the market.
Provide account management and business consultation by acting as the main point of contact to customers with frequent touch points through calls, email and in person visits.
Review customers’ coffee quality standards, evaluate businesses making recommendations to enhance coffee programming.
Facilitate operational needs for customers, providing solutions, while working with cross functional departments to maintain customer satisfaction.
Regularly track customer sales performance, and identify opportunities to provide proactive outreach.
Act as a business partner to increase customer revenue through knowledge and utilization of all relevant Stumptown product offerings, launches and programs.
Perform customer research to help inform outreach strategy, and identify needs or areas of improvement.
Maintain data and log activity in ERP and CRM systems, ensuring customer information is up to date, and accurate.
Actively research and stay current on food, beverage and coffee industry trends, businesses, openings, closings and general news within the assigned market.
Understand and be able to speak to coffee brewing parameters and general equipment standards.
Perform other duties as assigned.

QUALIFICATIONS
Passion and experience within Specialty Coffee, and Food & Beverage industry
2-3 years experience in Account Management, Cafe Management or Sales preferred
Ability to prioritize and manage multiple work assignments in order to achieve assigned performance targets
Excellent communication skills – written and verbal (in person, phone, video conferencing)
Proven ability to collaborate across different teams and individuals
Expert ability to anticipate customer needs; knowledge of small business challenges and possible solutions
Experience with Microsoft and Google suite applications, such as Powerpoint/Slides, Excel/Sheets and Word/Docs is preferred; experience in NetSuite and Salesforce is a plus.

At Stumptown, we welcome diversity and celebrate that our communities include individuals from all backgrounds, identities, and walks of life. We strive every day to foster an environment of inclusion, diversity, equity, and accessibility that supports our employees, customers and communities. We know that embracing diversity makes us stronger, enriches our culture, and allows us to grow together. We encourage candidates with diverse backgrounds, identities, skills, and abilities to apply. If you require reasonable accommodation in completing the application, interview or assessment process, please direct your inquiries to a member of the People team at jobs@stumptowncoffee.com or by calling (855) 711-3385. We are proud to be a B Corp and equal opportunity employer.

How to Apply

Job Categories: Sales. Job Types: Full-Time. Job Tags: Account Rep, new york, sales, stumptown, and wholesale. Salaries: Hourly.

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