Job Description

ASSISTANT DIRECTOR OF RETAIL OPERATIONS

The Assistant Director of Retail Operations will support the Director of Retail in overseeing consistent standards of operational integrity, customer service and coffee quality across all of Variety’s retail locations. This is an extremely hands-on, dynamic position that requires a high level of flexibility and collaboration. The Assistant Director of Retail Operations will spend the majority of their working hours on the ground in Variety’s six (and growing) retail locations, and will work very closely with the Director of Retail to determine priorities and action plans. They will collaborate with our team of Cafe Managers in creating an excellent customer experience, serving really really really good coffee, and maintaining Variety’s culture and values.

As of September 9, 2021, all new hires are required to be vaccinated against the COVID-19 virus, unless they have been granted a reasonable accommodation for medical, disability or religious reasons by our Human Resources department.

Variety is invested in building a team that reflects the diversity of our hometown, NYC. We’re committed to creating a workplace where everyone feels welcome to be exactly who they are, and we encourage applicants of every identity to consider joining us in living up to that commitment.

This is a full-time, salaried position that does not accept tips. The Assistant Director of Retail Operations will report directly to the Director of Retail.

THE ASSISTANT DIRECTOR OF RETAIL OPERATIONS WILL:
– Standardize appropriate store presentation and cleanliness for both front and back of house
– Maintain, and when possible, improve store facilities in accordance with NY DOH regulations
– Strategically evaluate workflows for efficiency as well as growth opportunities to increase same-store sales
– Develop systems to improve speed of service at retail locations per Variety priorities
– Identify ways to reduce store costs
– Ensure that Variety’s expectations of customer service are consistently implemented across all cafes
– Cultivate a healthy and fun work environment aligned with Variety’s values
– Work as part of multifaceted team to open up new stores and establish strong operational foundations
– Collaborate with Training and Coffee Departments to assure excellent quality of coffee in cafes

TASKS INCLUDE:
General:
– Attend and engage in regular meetings with administrative staff including Retail Director, Managing Director, Department heads and other staff
– Use performance management tool 15Five to communicate with manager and team
– Cover floor shifts at all of Variety’s retail locations as needed

Facilities:
– Execute minor repairs, maintenance and general upkeep.
– Coordinate with the Director of Retail and Service Technician for other maintenance issues.

Sales:
– Monitor and report on Cost Of Goods and pastry, milk and coffee waste
– Correct or revise workflows at cafes per efficiency standards

Customer Service & Leadership:
– Understand and implement Variety’s Customer Service Standards
– Lead by example
– Embody both Friendliness and Speed of Service
– Give real-time feedback to baristas on performance to assure consistency

Support New Store Openings:
– Coordinate ordering, delivery and storage of smallwares
– Install utilities (Internet, Phone service, electric, etc.)
– Set-up and organize stock room, retail areas and other areas of operation
– Work on the floor with opening team to ensure top quality standard

Coffee Quality:
– Master Variety’s expectations of consistently high quality coffee and excellent presentation
– Identify staff training needs and coordinate managers/trainers to schedule training
– Constantly taste coffee at cafes to identify potential problems
– Work with Director of Training to train all new baristas in accordance with Variety’s company program
– Give real-time feedback for baristas on performance to assure consistency

REQUIREMENTS:
3+ years speciality coffee experience
1+ years management experience
Experience with G-suit
General computer skills
Ability to work well with a diverse team

COMPENSATION AND BENEFITS:
Annual salary of $63,000
40 hours paid time off per year
Medical, vision and dental care coverage beginning one month after hire
Pre-tax transit spending benefits
Flexible spending account for pre-tax eligible purchases
Discounts at Variety and affiliated businesses

How to Apply

Job Categories: Quality Control. Job Types: Full-Time. Salaries: 60,000 - 80,000.

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