Job Description

ASSISTANT  MANAGER

The assistant manager is responsible for leading their staff members in the day-to-day operations of the cafe, in accordance with the highest standards of excellence in service and food & beverage preparation. They will monitor all operations of the cafe, including payroll, controlling costs associated with COGS and labor, recommendations for staff scheduling and management, ordering and inventory, maintaining store appearance, and ensuring compliance with company policy and the NYC DOH code.

The assistant manager is expected to model and exemplify all aspects of store & company policy and conduct. We are looking for a passionate, responsible, self-motivated individual (preferably who possesses a specialty coffee background). This is a great opportunity for someone who has had exposure to leadership positions, be a mentor and mentee and is willing to cultivate a welcoming cafe environment with excellent coffee.

Irving Farm is an Equal Employment Opportunity Employer. We strongly encourage applicants of all races, ethnicities, genders, and sexual orientations to apply; we are committed to a diverse workplace and world.

PREREQUISITES:

• Minimum of 1 year leadership or managerial experience in a high-volume, fast-paced food service environment (preferably a specialty coffee shop)
• Preferred at least 2 years of experience working with specialty coffee
• Must hold a current and valid NYC Food Handler’s license
• Must be willing and able to commit to a minimum employment term of at least one year
• Must obtain barista certification through IFCR’s Training Center within 30 days of hire
• Must expect to work 4 floor shifts per week (typically from 8am – 4pm, with additional time budgeted for completing administrative duties)
• Must have outstanding customer service skills, and an ability to communicate standards of excellent hospitality to others
• Must have demonstrable leadership and managerial abilities, including an ability to effectively delegate tasks
• Must be proficient with a computer and a smartphone; familiar and comfortable with Google Docs, Excel, etc.
• Must be able or willing to learn to read and analyze P&L reports and spreadsheets
• Must be a “self-starter”
• Must have a keen eye for detail and organization
• Must have excellent time management skills and an ability to juggle multiple responsibilities at once
• Must be able to lift heavy objects and spend long periods of time on foot
• Must have ability to work nights and weekends as needed

General Responsibilities:

• Reports directly to and communicates regularly regarding all store matters to the Regional Manager
• Models and exemplifies all aspects of store & company policy and conduct
• Executes all day-to-day store operations and trains/supports all staff members in abiding by all store and company policies and procedures, including the NYC DOH code
• Ensures meeting set COGS and labor percentage given goals
• Performs all orders for the store; maintains and tracks inventory for the store
• Maintain a clean, organized, and well-stocked environment both behind the counter, in storage spaces, and customer areas and when necessary report anything broken, missing, out of stock, etc.
• Performs weekly payroll; maintains & monitors cash flow and handling, including completing weekly bank runs
• Promotes and practices safe work habits, identifies and resolves workplace hazards, and documents any incidents or accidents at the store
• Work with Regional Manager to create weekly staff schedule
• Be “on call” to cover shifts for no-call/no-shows, handle emergencies, customer service issues, etc.
• Stays informed about any changes to the coffee or food program
• Monitor quality of all beverages and food served in the store and identifies areas where staff need to be trained or re-trained to meet company standards
• Works with Regional Manager to implement store improvement plans

BENEFITS

• Competitive hourly pay rate
• Tips when working counter shifts
• Opportunities to participate in company health insurance after 90 days of employment at 50% employer contribution
• Opportunity to participate in company 401K plan after 1 year of employment with 4% employer matching
• Professional development opportunities
• Cell phone reimbursement, up to $75/month

How to Apply

Job Categories: Manager. Job Types: Full-Time. Salaries: Hourly.

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