Job Description

Barista FT/PT (4-5 days)

Tentative training week: 4/6

WHO WE ARE

Ool is a cacao company rooted in the ancient traditions of Mesoamerican culture, honoring the peoples who first recognized cacao as a sacred and life-giving gift. Our name reflects the heartbeat of the earth and the spirit of ritual that has surrounded cacao for millennia. We source our beans sustainably, partnering with growers who steward their land with the same reverence their ancestors held. Every step—from cultivation to crafting—follows practices that protect biodiversity, uplift farming communities, and preserve the cultural heritage woven into every cacao pod. At Ool, we create cacao not just as a product, but as a ceremonial and wellness experience, inviting you to reconnect with tradition, intention, and the restorative power of cacao rituals that nourish both body and spirit.

POSITION DESCRIPTION

• The barista is the first point of contact for guests and is expected to create a genuinely warm and welcoming experience to start. This will include good eye contact and explaining the concept and menu to each guest as they approach the POS.
• The barista is expected to make each drink with care and precision while always remaining positive and friendly to guests as they watch. There is a large open bar to encourage dialogue between staff and guests throughout the drink making process.
• The barista will also bring orders out to tables, engage with guests about their experience, and keep the space tidy at all times.
• It’s imperative that baristas maintain a professional and positive attitude at all times while also keeping cool headed during high volume.
• Ool serves solely cacao drinks and products. There will be no coffee or tea products.
• 6-8hr shifts to start and weekend availability required. Operating hours are 7:30AM-6PM everyday.

YOUR RESPONSIBILITIES

• Understand and perform to the company’s Mission Statement and Core values.
• Maintain a clean and sanitary work environment. Keep all areas clean and organized at all times.
• Be part of a team. Work together and be attentive to each other’s needs on a daily basis.
• Treat coworkers and your environment respectfully.
• Be knowledgeable and confident to explain to guests about products available along with ingredients.
• Ensure all guests have an enjoyable, positive experience.
• Build and create all drinks to company standards and never serve anything that does not meet standards.
• Steam all milk based drinks to company standard temperature and texture which may include basic latte art.
• Be punctual and attentive to assigned daily responsibilities that are critical to a successful operation
• Versatility to handle both high-paced fast casual environment and slow food intimate guest interaction.
• Prep cold brew and other products for service and retail.
• The space is very much built for optimal guest engagement and education. There will be a lot of talking and explaining while always having a good attitude and being friendly. This is a position suited for people that are naturally social and enjoy the company of people and are patient with guests.

YOUR QUALIFICATIONS

• Minimum Experience: 1-2 years working in specialty coffee/tea cafes and/or restaurants
• NYC Food Handlers Card or willingness to obtain one
• Multilingual a plus!

PHYSICAL DEMANDS

• Able to stand and walk around the entire cafe for up to 8 hours at a time
• Must be able to lift, push, pull and carry heavy objects (up to 50 lbs)

BENEFITS

• Competitive wage of $19 plus tips
• Paid 30 minute staff break
• 15 hours sick time to start plus 1 hour accrued every 30 hours for FT staff
• Complimentary staff drink and pastry per shift

This is an exciting opportunity to be a part of something that has never been done before in the NYC specialty beverage community. Tremendous thought, care, and planning have gone into the space, concept, and product along with management that truly believes in a healthy, positive work space. Join us on this new journey and grow with Óol!

How to Apply

Job Categories: Barista. Job Types: Full-Time. Salaries: Hourly.

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