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4 Apr 2017

Full-Time Barista

Intelligentsia Coffee – Posted by Intelligentsia Coffee –  New York, New York, United States

Job Description

POSITION SUMMARY
Working in the retail stores, Baristas provide courteous, knowledgeable outstanding customer service through excellent product knowledge and superior barista skills. Baristas support all sales efforts in the retail stores through outstanding customer service, beverages prepared according to Intelligentsia’s highest standards, and a commitment to quality in all of the goods the company offers.

PLEASE NOTE: All applications and application materials, including resume and cover letter, must be submitted via Intelligentsia’s website:
https://workforcenow.adp.com/jobs/apply/posting.html?client=intellicof&jobId=20002&lang=en_US&source=CC138800

DUTIES AND RESPONSIBILITIES
Operations

  • Adhere to all company policies and protocols, both behind the bar and at the front of house, including those for cash handling and safety, while maintaining a clean and organized work space so fellow team members can locate resources and products quickly
  • Ensure that the company’s brand is properly reflected by keeping a well maintained, clean, well-organized and stocked coffeebar
  • Uphold the company’s standards regarding merchandising, inventory and rotation of store products
  • Offer relevant, thoughtful ideas and suggestions for improving operations
  • Ensure adherence to the company’s dress code, as well as all health and safety requirements

Drink Quality/Education

  • Prepare and serve coffee and tea beverages that adhere to the company’s freshness and quality standards ensuring that they consistently reflect the company’s recipe and presentation standards
  • Complete the required training modules contained in the Retail Training Manual; Baristas are encouraged to pursue the completion of additional training modules
  • Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to customers
  • Actively participate in coffee and tea tastings to further product knowledge and help identify any issues or deficiencies
  • Educate customers and staff on all coffee and teas carried
  • Assist in the training and development of new staff
  • Attend training sessions to constantly advance education on coffee, tea, merchandise, and espresso bar skills (which may require periodic travel to other locations); work with your Educator to further your barista skills
  • Demonstrate an ongoing pursuit of education, training, and industry trends

Customer Engagement

  • Ensure customers are warmly received and welcomed; engage the customers in a sincere and friendly manner, including greeting customers with a smile, thanking them for their patronage, and preparing drinks in an expedient manner
  • Respond to questions, orders, and concerns with patience, confidence, and professionalism
  • Engage customers about their drink preferences and tailor suggestions accordingly
  • Facilitate easy dialogue with customers regarding other product offerings, including whole bean coffee, tea, complementary food offerings, merchandise, as well as any current promotions

Coffeebar Initiatives

  • Participate in store-wide profit initiatives
  • Offer strategic input or suggestions as to how to increase store profitability
  • Demonstrate initiative with routine tasks

How to Apply

PLEASE NOTE: All applications and application materials, including resume and cover letter, must be submitted via Intelligentsia's website: https://workforcenow.adp.com/jobs/apply/posting.html?client=intellicof&jobId=20002&lang=en_US&source=CC138800 Applications not submitted through our website will not be accepted.

Job Categories: Barista. Job Types: Full-Time. Job Tags: chelsea, full time, full-time, High Line, hotel, Intelligentsia, and manhattan. Salaries: Hourly.

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