Job Description

Porcelain is a new, growing Austrian-inspired café serving Ridgewood, Queens with specialty coffee, reinvented Old World food, and curated wine & beer. We are seeking a strong barista to join our team. This is a career-building role: our roaster and lead barista will train the candidate to learn the end-to-end coffee process. The candidate will be trained by our professional sommelier to serve our wine & beer offerings and holistically understand wine above and beyond the menu.

An “ownership” attitude and motivation to learn defines the key qualities of our staff. We are looking for candidates who exhibit these qualities, and want to enthusiastically contribute to Porcelain’s long-term growth.

This is a full-time role (minimum 30 hours per week). The candidate must be able to work both weekdays and weekends, five days a week. Compensation is competitive.

Beans and Equipment:

• Beans supplied by Redefine Coffee
• Royal Tea Company & Brew Tea Company tea (all tea loose-leaf)
• Custom-painted San Remo F18 3-group machine
• 3 Mazzar / Mahlkonig grinders

Coffee service responsibilities:

• Efficiently dials in grinds at the beginning of each shift, and during the shift as-needed
• Maintains defined extraction parameters during rush periods
• Proficiency in modern milk-steaming method and latte art with dairy and non-dairy milk, executes quality latte art in every cup
• Maintains consistency and quality of output
• Greets all customers with fast, friendly, personalized service and develops a rapport with our customers by learning their names, favorite drinks and food items
• Verbally receives and calls back customer orders in a friendly manner
• Reports all customer complaints to FOH manager and owner
• Responds proactively to prevent customer service situations
• Accurately rings sales orders into register and counts back change to customers in a courteous and friendly manner
• Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders
• Answers customer questions regarding coffee blends, preparation, and product freshness
• Weighs, grinds and packs coffee per customers’ orders according to guidelines
• Sells and serves baked goods and miscellaneous food items to customers
• Maintains efficient, friendly service standards and demonstrates such standards when training other team members
• Executes side work duties, which include – but are not limited to – wrapping cutlery, stamping cups / sleeves, making tea bags from loose-leaf, cleaning and stocking the bathroom, sweeping the FOH area, and mopping the FOH area
• Reports potential safety hazards to the manager on duty
• Educates our customers on the details of our beans and coffee options
• Weighs, grinds and packs retail coffee offerings per customers’ orders according to guidelines
• Sells and serves baked goods and food items to customers, well-versed in the food menu and able to talk through any of the menu item ingredients in detail
• Continues to learn and educate themselves on whole bean knowledge, coffee blends, tea products, bakery items, coffee brewing, and blended products
• Participates in all sales promotions effectively and efficiently
• Safely handles all hot and cold drinks during drink preparation
• Restocks the fridge with milk and concentrate orders as needed, using the FIFO method to assure the oldest milk and concentrates are placed in front of the fridge for service
• Maintains all NY Department of Health Standards at all times (labels all non-factory packaged items in the fridge, keeps sanitizer bucket at sink ready with a rag, assures food specified to be labeled is indeed labeled correctly)
• Proactively monitors the inventory of cold brew, iced tea, chocolate syrup, and simple syrup to confirm when more is needed and creates batches as defined by recipes
• Assists FOH manager with inventory counting as-needed

Additional wine and beer service responsibilities:

• Properly stores all wines and beer as directed by procedure
• Maintains consistency with each wine and beer pour
• Pours wines and beers in appropriate glasses
• Cleans and polishes wine and beer glasses behind bar as-needed
• Responsibly managing intoxicated customers and alerting the FOH manager and owner immediately of any disturbances

Requirements, Qualifications & Physical Demands:

• 2-years experience in a specialty coffee barista role (required)
• Runs errands, when needed
• Works special events, as needed
• Maintains positive morale
• Must be able to work overtime, as needed
• Demonstrated ability to lead, communicate and train fellow team members
• Excellent verbal and written skills
• Well-organized and detail-oriented
• Register and cash handling experience
• Minimum high school diploma or equivalent
• Regularly required to stand, walk, talk and hear
• Frequently required to use hand to finger motions, handle or feel objects, and reach with hands and arms
• Regularly required to lift and/or move items up to 30 pounds
• Vision requirements: close vision, distance vision, and ability to adjust and focus
• Regularly required to handle food and hot beverages
• Lack of allergies to items stored in FOH (includes nuts) — or able to manage allergies with specific handling procedures that do not impede speed and / or quality of service

How to Apply

Job Categories: Barista. Job Types: Full-Time. Job Tags: barista, queens, and ridgewood. Salaries: Hourly.

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