Full-Time Cafe Manager
Café Manager Job Description
Based in NYC with additional locations Chicago and Los Angeles, Café Integral aims to bring exceptional Nicaraguan coffees to the forefront of American coffee culture. With complete vertical integration, Café Integral’s approach stems from the grower’s perspective and sees the coffee through from shrub husbandry to the moment the beverage is served.
Our rigorous work at origin and commitment to the cultivation of coffee is at the core of our foundation. We source coffees from four of Nicaragua’s finest regions; known for their characteristic depth and balance, but also for their dynamic and complex profiles. The relationships formed here are close, familial, and involved; they represent a spirited exchange that allows us to grow together. Our espresso bar aims to present our coffees with the same distinguished craft and consistent excellence we display at every stage, all the while breeding a sense of warmth and community that is at the core of Nicaraguan hospitality.
We are looking for a spirited professional to join our team as Café Manager at our coffee shop located in Nolita.
The Café Manager is a key player in our team ensuring the best service to our customers and bringing out the best performance from our staff. The ideal Café Manager is a professional passionate about specialty coffee and about providing a superb customer service, capable of working as a member and as a leader at a high -level in a fast- paced environment while delivering on the business expectations.
Duties and Responsibilities
Oversee the complete Café operations including:
Lead retail staff and Cafe operations
Ensure Café Integral’s high level of standards for all product preparation and presentation are maintained by all baristas
Work with staff and management to achieve sales targets and address issues and improvements required to increase them
Develop a motivated team committed to delivering outstanding service
Promote teamwork and robust, positive communication among staff
Make sure customers always receive a welcoming and exceptional service
Ensure health, safety and sanitation guidelines for all products and equipment are followed
Hiring, Training and Management of staff, including performance feedback and disciplinary action when necessary
Develop and maintain a healthy and productive work environment thru good communication with all employees and management
Ensure the store – including bathroom – is kept immaculate, and nice at all times and opening and closing procedures are well executed
Prepare and manage staff schedule
Strive to exceed Cafe’s financial goals
Propose ideas and evaluations to management of new or improved offerings
Actively monitor drink quality and help ensure drink standards are being met.
Proactively manage bottom line and continuously develop and implement Cafe and Company efficiencies.
Control costs without compromising standards and customer service.
Follow disciplinary protocol outlined in Cafe Integral’s Employee Handbook.
Be knowledgeable of the current coffee offerings by participating in tastings, cuppins and information provided by management, and share that knowledge with staff and customers
Perform barista duties as needed
Follow all company policies and make sure all staff follow them
Demonstrate an ongoing pursuit of education, training, and industry trends and willingness to share it with staff
1 Year minimum experience as a manager
Passionate about coffee, food and creating exceptional customer experiences
Energetic, approachable, pleasant personality and a passion for hospitality
Team builder, leader by example and accountable
Reliable, dependable, punctual and consistent
Commitment to delivering excellent performance and exceeding standards
Highly organized with an obsession for details
Dedication and respect for customers and staff, which includes understanding and valuing empathy and applying it to your interactions on and off the job
Insatiable curiosity and willingness to learn new things
NY Food Handler’s Certification
A flexible schedule with availability to work weekends
Experience and willingness to professionally develop employees
Excellent written and verbal communicator
Occasionally lift and/or move up to 50 pounds and to climb stairs
Cover letter not mandatory, but please send your resume to firstname.lastname@example.org
We look forward to hearing from you!