Job Description

% ΔRΔBICΔ USA


With over 80 stores in internationally, %Arabica is a pioneering speciality coffee brand known and loved by coffee enthusiasts worldwide. 2021 sees our emergence into USA with New York as our much-anticipated next destination. 

Position Summary:
We are looking to hire an experienced Café leader to oversee the day-to-day operations of our Coffee shops. To be successful as a Café leader, you should demonstrate exemplary management and leadership skills and ensure that the Coffee shops staff carries out all duties efficiently.


Essential Functions:
* Day to day operation of the Coffee shops and tasks delegation.
* Develop comprehensive knowledge of product offerings, pricing, and scripting for all standard products.
* Obtain all information related to the sales and operation team.
* Responsible for revenue targets and improving the financial performance of the coffee shops.
* Develop and monitor standard operations procedures (SOP).
* Train staff to follow procedures and encourage them to upsell.
* Build, develop, inspire, and retain an efficient team.
* Ensure the guest’s experience is memorable and take feedback.
* Improve the customer service by evaluating customers feedback and educating staff.
* Regular visits to outlets.
* Build relationships with marketing channels and influencers.
* Build relationships with suppliers.
* Ensure strong teamwork among members.
* Communicate and send periodic reports.
* Come up with plans to improve sales, menu, operations.
* Coordinate all components of special events orders.
* Ensure complete and accurate product details are communicated to the Baristas and Operations.
* Ensure communication is done in a timely, efficient manner.
* Maintain good organizational skills through time management, setting priorities, and accurate paperwork.
* Conducts and manages a complete quality control process to improve the efficiency and performance of all stores.
* Ensures each store has the appropriate staffing levels to achieve high-quality service and cleaning standards.


Qualifications and Experience:
* Excellent analytical and problem-solving skills.
* Knowledge of organizational effectiveness and operations management.
* Experience budgeting and forecasting.
* Familiarity with business and financial principles.
* Highly organized, time management and prioritization skills; demonstrated ability to juggle multiple critical tasks and consistently deliver against deadlines.
* Ability to work independently and as part of a team.
* Ability to handle a fast-paced work environment with changing priorities and projects.
* Strong written and verbal communication skills.
* Excellent communication skills.
* Leadership ability.
* Proficient with Microsoft Office; Excel, Word, Outlook, and PowerPoint are a must.


Education
* Bachelor’s Degree or higher; preferably in Business Management or Supply Chain


Experience
* 2 years of experience at least; working with a renowned coffee brand in a similar role.

- Managed a team of not less than ten (10) members.’

Job Categories: Manager. Job Types: Full-Time.

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