Job Description

Cafe Manager

Variety Coffee Roasters is a New York specialty coffee company founded in 2008 as a single cafe, and today roasting and serving our coffee at 8 of our own shops across 3 boroughs, as well with over 100 dynamic wholesale partners. At Variety, we believe that coffee should be fun. While we take our coffee seriously, we try not to take ourselves too seriously. Seriously.

Variety’s cafe managers are responsible for providing excellent customer service and exemplifying best practices in preparing coffee and tea. In addition to leading a team of baristas, the manager is responsible for overseeing the cafe’s inventory and staff schedule, as well as maintaining overall cleanliness and NYCDOH readiness at all times. Our cafe managers work 4 shifts on the floor in addition to one scheduled weekly admin day for a total of 5 shifts per week. This is a full-time, hourly position reporting to the Assistant Directors of Retail Operations.

Variety is invested in building a team that reflects the diversity of our hometown, NYC. We’re committed to creating a workplace where everyone feels welcome to be exactly who they are, and we encourage applicants of every identity to consider joining us in living up to that commitment.

RESPONSIBILITIES:
Leadership
Cultivate a healthy and fun work environment
Lead by example in all aspects of customer service and in general
Model a positive attitude
Lead monthly staff meetings
Set clear performance expectations for baristas and provide them with regular feedback
Conduct bi-annual performance reviews with cafe staff

Cafe Operations
Manage and carry out cafe scheduling
Oversee cafe’s overall inventory and ordering
Ensure that the cafe is fully staffed (with occasional coverage of unscheduled shifts in the event of emergency)
Be responsible for cash handling

Store appearance
Keep cafe in constant compliance with NYC DOH standards, meeting highest expectations upon inspection
Work with employees to ensure shift change cleanliness expectations are being met
Ensure that any customer-facing area is always clean and presentable

Coffee Quality
Work with Retail Trainer and Coffee Department to ensure the quality of coffee drinks in the cafes
Work with Coffee Department to ensure high level of coffee knowledge among staff

REQUIREMENTS
Must be comfortable closing the cafe alone; our closing baristas spend the conclusion of their shift working solo behind the counter and performing duties by themselves in the store.
A demonstrated ability to work well as part of a team
3+ years speciality coffee experience required
2+ years management experience preferred, however, we will train the right candidate
Must have a flexible Schedule / Open availability including weekends, evenings, last minute shift coverage, and special events as needed.
Punctuality and professionalism
Ability to lift 50+ lbs regularly

COMPENSATION:
Hourly wage of $23.00 plus tips. Our company-wide tip average for cafe managers is $17/hour
Monthly, weekly, and quarterly bonuses ranging from $100 – $1000 pre-tax based on clear targets
40 hours paid time off per year
Medical, vision and dental care coverage offered beginning 90 days from hire with an employer contribution of 50%
Pre-tax transit spending benefits that require no money set aside from paycheck

How to Apply

Job Categories: Manager. Job Types: Full-Time. Salaries: Hourly.

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