Job Description

Black Fox Cafe Store Lead

Black Fox Coffee Co.is an industry-leading café and coffee roaster with venues known for delivering elevated experiences via thoughtful, professional, and engaging service. We have a strong reputation for offering a large variety of coffees through our multi-roaster coffee program and consistently delivering exceedingly high-quality food and beverage offering. We are currently seeking a passionate, knowledgeable, and experienced leader for our brand-new store opening – 550 Madison Ave.

Work with some of the best globally renowned roasters and top-quality products. Coffee Collective, Square Mile, Nomad, Luna, Dak- to name a few!

You will be leading a team of detail-oriented folk with the support and guidance of a small team of world-class operators in the coffee and service industry.

Requirements

1+ years experience in a similar store/venue leadership role
2+ years experience in specialty coffee
Passion for hospitality and customer service.
General computer skills
DoH food handler’s license
Available to work 5 days a week- Mondays mandatory.
Strong written and verbal communication skills
Strong ability to multitask and stay focused on the task at hand
Ability to engage in company events, meetings, and extracurricular activities as required, outside of business hours.

General role and responsibilities:

• Ordering/ Invoicing, Inventory/ Stock take: Monitoring COGs by maintaining sufficient stock levels and controlling wastage. Group and organize invoices and submit them to the accountant for processing.
• Cash Handling: Manage all cash in the cafe. Calculate and consolidate each day’s cash sales+tips for weekly reports.
• Payroll: Ensure that employees comply with the posted schedule (Shifts & break times) Confirm and approve staff time cards, ensure the information is accurate and reported to the Director of Operations. O/T to be approved by the Operations Director.
• Onboarding: Provide and transmit onboarding paperwork, as directed to the Director of Operations.
• Attend weekly meetings with Senior Management to review sales, quality, culture, operations, customer feedback, and performance
• Maintain a calendar of major holidays and key dates to inform customers and navigate with vendors & service providers.

Floor Shifts (Standards Up-Keep)

• Maintain day-to-day operations of the cafe, while ensuring standards are being met in all regards: quality, customer service, cleanliness, uniform, music, etc.
• DOH Standards: Ensure that the cafe is operating up to NYC DOH Standards to maintain A Grade. Implement a daily DOH Checklist for key areas of the cafe.
• Train new hires and ensure standards are clearly communicated
• Customer Service/ Retention: Customers should be greeted as they enter, welcoming our guests with ‘open arms’ style hospitality. Ensure staff remembers names, orders, and preferences of regular customers, providing an incredible customer experience.
• Quality: QC of both Kitchen and Bar products, presentation, and taste. Tasting each batch and esp. to ensure quality standards are being met. Monitor ticket times – coffee under 3 min; food between 5-8min.
• Communication: Maintain clear communication with management and staff.
• Delegates and provide staff with clear directions, both verbal and/or written.

Development

• Develop Cafe Standard Operating procedures (SOPs) with the Operations Director.
• Give input/ feedback on menu development alongside the Executive Chef and management team.
• Suggest ways to improve standards of service/retail offerings/menu offerings/activities to keep staff engaged

Benefits:

Paid time off (PTO), Sick Leave, Paid family leave, Free meals, Referal Bonuses

How to Apply

Job Categories: Manager. Job Types: Full-Time. Salaries: 60,000 - 80,000.

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