Job Description

Pret a Manger is an international on-the-go food and drink retailer founded by Julian Metcalfe and Sinclair Beecham in 1986 with the idea of bringing quality, fresh food and coffee and a personal service to a stagnant and uninspiring British industry.
35 years on, Pret now runs almost 500 shops across the UK, France, USA, and Hong Kong, with additional shops run by franchise partners in US airports, UK service stations, Dubai, Singapore and several European cities. The global business now has a (pre-covid 19) global turnover of c. £1bn, with an EBITDA of c. £100m. In 2018, the international private equity group Bridgepoint sold Pret for a reported £1.5bn to the privately held, German investment conglomerate JAB Holding. JAB holds investments in a number of highly successful consumer brands including COTY, Dr Pepper, Bally and Krispy Kreme, as well as having a significant interest in global coffee brands and a minority stake in the consumer products company Reckitt Benckiser. JAB has pledged major support to help scale the Pret brand internationally. As well as the inevitable opening of new shops around the world, Pret plans a significant digital and technology transformation.
Significant investment in their people and culture, quality of ingredients and delicious recipes as well as their property portfolio has resulted in 32 consecutive quarters of positive like for like growth leading into 2019. 2019 saw a reduction in EBITDA whilst Pret invested in introducing full ingredient labelling to its UK estate. In the wake of the recent global health pandemic, the focus is now on delivering a newly crafted five year plan to ensure the continued growth of the Pret brand and maximize the long term value of the business.
Pret is rapidly accelerating new channels in order to reach customers where they are now, bringing Pret to the people, rather than waiting for customers to come to the shops. This means the creation of Pret’s own digital platform and App for click and collect, b2c and b2b delivery, as well as trading successfully through the marketplace apps such as Deliveroo and GrubHub. Pret is developing subscription and loyalty propositions in which coffee will play a key part. Double digital growth is expected through the digital channels.
In addition, Pret is now selling a range of organic ground coffee and coffee beans directly through their website and in partnership with Amazon. This is likely to lead to more exciting opportunities and partnerships in the future.
These transformational initiatives have been accelerated through the Covid crisis as customer behavior moves faster to digital and usual routines are disrupted. Pret has also focused on reducing its shop numbers during the Covid crisis to a more profitable core estate.
In the US specifically, there are now 45 shops in New York, Washington and Philadelphia and a small Support Centre of 48 individuals based in New York. This team are responsible for Pret’s US strategy and are supported by a global team based in the UK.
As is true of every single one of Pret’s 8,000 employees across the globe, cultural fit will be crucial in this hire. Pret has always taken pride in its uniquely caring, people-focused and egalitarian environment.

1. The Role: Overall Purpose (Adding Value to Pret)

This role will be the subject matter expert for Coffee at Pret US ensuring that Pret Coffee quality and standards are maintained across all channels and representing Pret Coffee across the Support Center.
The role supports operations team by ensuring all coffee related standards in shops are maintained to the highest level, all matters and changes related to coffee delivery in Pret shops in the US are executed in a thorough and clear manner and supports the business in growing coffee sales.
This role will also ensure the successful development and launch of coffee products in new channels and provide support to our shops.
The role will closely manage the 3rd party coffee related suppliers (beans and equipment) through regular business reviews and monthly account management. The role ensures all coffee related equipment in Pret shops is fit for purpose and well maintained.
This role also includes line management of our Coffee Coordinator.

2. Core Responsibilities

Operational
• Proud, professional Baristas in shops delivering amazing service with consistent coffee standards
• Support Coffee Coordinator on management of Coffee Confidence Visits (CCV’s) end to end with Quarterly summary and feedback to Operations.
• Use data to report and analyze CCV’s Quarterly as a whole and by operations area to identify opportunities for improvement
• Review Ideal Family Trees for Baristas in line with business needs
• Monthly 121’s with Operations Managers to ensure the focus and execution of standards in shops
• Work with commercial team to manage weekly training/focus content to shops via Weekly Pret (monthly half page on Coffee) and cascades.
• Work with Ops Project Manager to ensure any Coffee operations are considered with any new initiatives and training materials are updated accordingly.

Range
• Ongoing monitoring of Pret coffee quality ensuring we are delivering a consistent customer experience.
• Work with Food Technical, Buying, Marketing & Operations teams to ensure the seamless launch of new coffee products into shops
• Develop and execute NPD for Hot & Cold drinks lines seasonally
• Work with Food & Commercial teams on communication to shops at time of launch and support presentations to cascade to operations teams
• Ensure all HTC’s are kept up to date and current
• Share information globally on coffee initiatives and support on launches as required from local innovation and competitor analysis
• Responsible for management of Pret’s Coffee range on Amazon. Work closely with marketing team to drive sales through promotions.

Equipment Maintenance and Supplier Management
• Monthly meet and manage all 3rd party coffee equipment and services companies
• Ensure SLA’s are communicated, and service credits collected monthly
• Review monthly invoices and ensure all in good order
• Keep abreast of equipment maintenance

Contributing to longer term development plans
• Identify areas where equipment, methods, shop training, processes and standards should be changed to improve coffee quality and consistency
• Work with commercial team to analyze BPD sales trends and make recommendations to improve performance
• Carry out competitor observations
• Track sales metrics and report data to leadership on a regular basis
• Develop and implement strategies that support overall Company targets & priorities and key initiatives.
• Keep up to date with current coffee trends and identify opportunities
• Assist in the writing of relevant standards / training documents
• Participating and supporting any Pret coffee events

3. Additional Responsibilities

Administration – for example How to cards, weekly Pret contribution, monthly coffee reporting and ad hoc as required by Commercial Director.

4. Pret Behaviors

Passion, Clear Communication, Team Working, One Pret, Open to Change, Great Execution, Realizing Potential and Business Sense

5. Essential Skills / Knowledge

− Experienced in leadership and skill development
− Knowledge/proficiency in coffee history, coffee growing, developing and blend creation, a brew control chart, grinding theory, milk science and latte art, bar flow, and retail methods
− A true passion and love for coffee
− High excellence standards
− Minimum 3 years’ experience in the coffee industry in a management position
− Ability to learn new skills quickly
− Uses their initiative and is capable of working with minimum supervision
− Good communication skills to articulate solutions to all levels of shop teams
− Ability to build positive working relationships
− Organized
− Committed to continuous improvement
− Ability to communicate effectively to a wide variety of Pret people

6. Additional Information
This role may involve some travel to other US markets and the UK office from time to time. Occasional unsociable hours required

How to Apply

Job Categories: Manager. Job Types: Full-Time. Salaries: 80,000 - 100,000.

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