Job Description

The Role:
This role supports the coffee operations team by ensuring all coffee related standards in shops are maintained to the highest level, all matters and changes related to coffee delivery in Pret shops in the US are executed in a thorough and clear manner and supports the business in growing coffee sales. This role will also ensure the successful development and launch of New Product Development (NPD) initiatives and provide support to our shops.

Scope of Role:
Managing and driving a team of 3 Pret Coffee Ambassadors, quality time will be spent analyzing and reviewing results from the coffee confidence visits and getting under the bonnet of the coffee issues in the shops, driving improvements in coffee quality and consistency.

Providing the operations teams with accurate, timely information highlighting issues and trends to work through together to address. Working alongside various support center teams, including external suppliers throughout the US and the UK, the job holder will have excellent communication skills, be highly organized, fast thinking, adaptable, concise and a team player, dedicated to working with the coffee team to ensure excellent, consistent coffee quality in Pret US.

Core Responsibilities:

Proud, professional Baristas in shops delivering amazing service with consistent coffee standards:
• Develop strong competent Coffee Ambassadors who have excellent standards & performance in role
• Management of Coffee Confidence Visits (CCV’s), including rota monitoring & management of Ambassadors, ensuring CCV’s are carried out in a timely manner to all shops
• Use data to report and analyze CCV’s monthly as a whole and by operations area to identify opportunities for improvement
• Review Ideal Family Trees for Baristas in line with business needs
• Monthly 121’s with Operations Managers and People Support Managers to ensure the Right Pret People are being put forward for Barista role and standards in shops
• Ensure all Training & Development materials are kept current and up to date
• Management of Barista workshops and Coffee Confidence sessions
• Management of Barista kick off classes, week 3 and week 9 checks on Barista in training to ensure GM ownership of training and that it is on track
• Management of Barista Graduations, ensuring standards are met
• Management of 6 week follow up on performance since graduation and prior to probation end
• Work with coffee team to manage weekly training/focus content to shops via WP/Ambassadors

Work with Food Technical, Buying, Marketing & Operations teams to ensure the seamless launch of new coffee products into shops:
• Manage the development process of NPD related to Barista Prepared Drinks (BPD) from brief proposal through to Food & Drink meeting approval to Show & Tell
• Update launch trackers and mange coffee team to launch process and clear identified time frame
• Work with marketing to update coffee boards (prices and content) in line with agreed product launches
• Manage communication to shops at time of launch and provide presentations to cascade to operations teams
• Ensure all HTC’s are kept up to date and current
• Share information globally on coffee initiatives and support on launches as required

Contributing to longer term development plans:
• Identify areas where equipment, methods, shop training, processes and standards should be changed to improve coffee quality and consistency
• Work with range & pricing team to analyze BPD transaction decline in categories and propose changes
• Ensure benchmarking data on competitor range & price exists on a bi-annual basis
• Carry out competitor observations
• Keep up to date with current coffee trends and identify opportunities
• Assist in the writing of relevant standards / training documents
• Participating and supporting any coffee events

How to Apply

Job Categories: Manager. Job Types: Full-Time. Salaries: 80,000 - 100,000.

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