Job Description

DONA is hiring a Community Manager to help build, grow, and manage our specialty coffee community throughout New York City and the surrounding areas.

This is a highly social, field-based role for someone who knows the NYC coffee world and genuinely enjoys being a part of it. The Community Manager will work closely with our Sales and Events teams to strengthen relationships with existing partners, support local sales efforts, stay connected to the local coffee community, and make sure we’re showing up in the places and communities that matter to our brand by representing DONA at industry events.

We’re looking for someone who knows specialty coffee firsthand, enjoys building relationships, and feels comfortable spending much of their time out in the field – visiting cafes, checking in with partners, dropping off samples, attending events, and helping make sure DONA is a visible and supportive presence within the NYC coffee community.

This is not a commission-based sales role. The Community Manager’s focus is on relationship building, account support, community involvement, events, and helping the Sales team stay connected to what’s happening on the ground.

Required Experience:

4+ years barista experience in the specialty coffee industry Excellent communication and interpersonal skills
Comfortable working independently and spending significant time in the field Strong organizational and follow-through skills
Availability to attend occasional evening and weekend events as needed
Preferred Experience:

Existing relationships within the NYC specialty coffee community
Experience with account management, events, wholesale, or brand representation Familiarity with tea, matcha, chai, and cafe beverage programs
Experience participating in or helping organize coffee industry events Fluency in networking and friend-making
Responsibilities:

Conduct regular check-ins and visits with existing DONA accounts throughout NYC
Build and maintain strong relationships with café owners, managers, baristas, and beverage teams
Deliver samples, products, and materials to accounts and prospective partners as directed by the Sales team
Assist with product education, account onboarding, and general partner support
Attend, coordinate, and represent DONA at local coffee events, cuppings, throwdowns, festivals, openings, and industry gatherings
Stay connected to what is happening within the NYC specialty coffee community.
Salary: Starting at $66,500, with flexibility depending on experience.

How to Apply

Job Categories: Other. Job Types: Full-Time. Salaries: 60,000 - 80,000.

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