Job Description

Our story began in 2012 with an unwavering commitment to sourcing and roasting quality coffee. Since then, our partnerships with farmers, producers, baristas, roasters, businesses, and customers have helped us grow and nurture a shared coffee culture and experience. We believe we are only as great as the sum of our partners and your role is essential to our team’s success.

As an ambassador of Partners Coffee, Customer Service is the face and voice of our business – you must be the ultimate Partner willing to go the extra mile for customer satisfaction – Friendly, Professional, and Helpful.

Through comprehensive and proactive support, Customer Service ensures all orders are processed and invoiced correctly, that all questions and needs for Wholesale, Grocery, E-Commerce, and Subscriptions are quickly and efficiently attended to with a superior level of care and service in all communications and that the roast report is delivered accurately and on time.

You will assist in the coordination of, E-commerce and administration. You will field all manners of questions from photoshoots to new opportunities. You will assist the retail stores from time to time with time-sensitive administration.

Roles and Responsibilities
o Answer the company phone in a friendly and helpful manner
o Create coffee orders for wholesale and corporate orders using Cin7 and Shopfiy
o Process Customer complaints and love via Gorgias, assigning tickets to the appropriate department and or answering directly as needed, following up so that all responses are timely.
o Coordinate with the warehouse, returns, and issues with orders daily.
o Track shipments and coordinate updates with the team, including filing issues with shipping for the Warehouse Manager
o Coordinating accounting follow-ups for the Financial Controller
o Assist with marketing copy with e-Commerce and Digital Marketing Manager
o Overflow general administration and coordination

Our ideal candidate is
o Friendly, professional, and helpful
o Enthusiastic about all things coffee

Compensation and Benefits
o $20 per hour, 40 hours per week
o 5 days PTO
o Health, vision, and dental insurance available after certain milestones
o Pre-tax transit deductions
o 5 days NYC Sick pay
o Opportunities for growth and continuous paid training
o Free roasted coffee to take home and all the coffee you can drink!

How to Apply

Job Categories: Other. Job Types: Full-Time. Salaries: 40,000 - 60,000.

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