Dallis Bros Coffee Customer Service

Dallis Bros Coffee, celebrating 100 years of providing New York City and the world with some of the world’s finest specialty coffees, is looking for a Customer Service team member. The key role involves the following core responsibilities:

– Order intake, processing, management, and follow-up
– Maintain customer databases
– Manage administration
– Communicate and coordinate with internal departments
– Follow up on customer interactions
– Technician dispatching and resource management
– Assist with monthly inventory processing and data entry
– Availability Monday through Friday from 7:00 a.m. to 5:00 p.m. (we have multiple F/T shifts)

Education and Experience:

– Experience in the coffee industry
– Basic knowledge of coffee producing origins, roast levels, and brewing practices
– Basic knowledge of coffee brewing equipment
– High school diploma, general education degree or equivalent
– Knowledge of customer service principles and practices
– Knowledge of relevant computer applications
– Ability to type
– Knowledge of administrative procedures
– Numeric, oral and written language applications

Key Competencies:

– Interpersonal skills
– Communication skills – verbal and written; multiple languages a plus
– Listening skills
– Problem analysis and problem-solving
– Attention to detail and accuracy
– Data collection and ordering
– Customer service orientation
– Adaptability
– Initiative
– Stress tolerance

Full time position will qualify for medical and dental health benefits in addition to FLEX spending program and 401K program. Salary tbd based on relevant experience and qualifications. For more information or to apply for this position send a cover letter and resume to hr@dallisbroscoffee.com.