Job Description

Job purpose: The Equipment Technician will manage the installation, preventative maintenance, and troubleshooting of all brewing equipment in Saxbys cafes as well as with wholesale partners.  This is a full-time role based out of the Saxbys roasting facility in South Philadelphia, where a lot of on-the-road travel will be necessary.

Duties and responsibilities: 

• Perform preventative maintenance and reactive service repairs on coffee brewers and espresso machines
• Provide technical services, including investigating any technical concerns that any Saxbys cafes or wholesale partners experience. This includes, but is not limited to, maintenance on espresso machines, grinders, brewers and any other cafe-related equipment
• Complete new cafe equipment installations including espresso machines, grinders, batch brewers, pitcher rinsers, water filtration and others
• Ensure that the correct tools and spare parts are in stock to perform necessary service
• Work in collaboration with the coffee team to schedule and implement an equipment preventative maintenance program
• Assist in training Operation and Learning teams on proper equipment care
• Work in collaboration with the Coffee Team to continuously improve and update equipment care/maintenance standards
• Work in collaboration with the Coffee Team to dial-in and program equipment to Saxbys standards as needed for retail cafes and wholesale partners
• Communicate regular updates and all changes to HQ team, cafes, and wholesale partners
• Maintain a working knowledge of current trends and SCAA standards
• Additional projects and tasks as needed or assigned by Operations Team

Qualifications:

• Support, exhibit, and promote Saxbys Mission Statement – Make Life Better – and Core Values in all daily activities. Our Core Values are:
  • We are a community serving our community
  • We embrace being O.D.D. (Outgoing, Detail oriented and Disciplined)
  • Loyalty + Profitability = Growth
  • We live with pride, passion, and purpose
  • Care personally and communicate openly
  • Serve yourself by serving others
• 2+ years of experience in Coffee Equipment Service
• Comfortable working with a variety of different coffee equipment brands (BUNN, Nuova Simonelli, Royal, Marco, Fetco)
• A valid driver’s license with a clean driving record
• A natural curiosity to understand how things work
• Availability to work a flexible schedule, including some evenings, weekends, and travel
• Physical Requirements
  • Able to stand, walk, and smile for extended periods of time
  • Able to stoop and kneel
  • Push, pull, lift, or carry up to 50 lbs.
  • Ascend and descend ladders, stairs, ramps

How to Apply

Job Categories: Service/Tech. Job Types: Full-Time.

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