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24 Oct 2013

Full-Time Experienced Barista Wanted

Zak- 2BEANS – Posted by zakariaea New York, New York, United States

Job Description

2Beans is a gourmet coffee and chocolate store on Park Avenue, seeking a highly motivated Barista with 3 + years relevant work experience.

 

The Barista is the purveyor and leader of the 2beans full service and 2go coffee experience. He/she is responsible for ensuring the highest level of customer service at our full service coffee bar, and our 2go coffee section. He/she is also responsible for the continuing education of our customers and associates about our premium coffee, tea, and drink selections. The 2beans Barista is a true professional that understands and thrives on all of the unique and luxury offerings that the 2beans bar experience has to offer.  He/she is empowered to generate ideas and make decisions that promote a positive customer experience at all times to coincide with the premium offerings in a luxury setting.

 

Core Responsibilities:

  • Makes Great Coffee  :0)
  • Greets all customers with a friendly smile.
  • Promotes customer relationships by providing quick, friendly, and personal service.
  • Initiates dialogue and develops rapport with customers by learning their names, favorite drinks and food items.
  • Generates customer satisfaction; and responds appropriately to customer concerns.
  • Proactively resolves customer complaints/concerns, escalating such concerns to the manager on duty when warranted.
  • Accurately processes transactions through the POS and counts back change to customers.
  • Sells and serves baked goods and miscellaneous food items to customers as needed.
  • Operates and uses all equipment necessary for store operation.
  • Works special events when needed.

 

 

Product Quality

• Maintains the highest level of standards for all product preparation.

• Adheres to all 2beans recipes and measurements.

• Produces superior product presentation.

• Educates customers on 2beans products and services.

• Follows health, safety and sanitation guidelines for all products.

 

Teamwork

• Communicates with coworkers & management to solve problems and improve quality & service.

• Maintains continuous communication with other staff functions (i.e. bar, register etc.) during

peak business hours.

• Works with coworkers and management to effectively implement change.

• Contributes to a positive work environment.

• Assists in the opening and/or closing of the store. Protocol will be provided.

• Works successfully as part of a team.

 

 

 

 

Initiative

• Makes effort to improve job skills, knowledge and education.

• Takes ownership of processes and quality improvements.

• Initiates suggestive selling and sampling of products.

• Does what needs to be done without being asked.

• Contributes to the profitability of the store via cross merchandising and suggestive selling techniques.

 

Personal Responsibility/Accountability

  • Honors themselves by taking pride in their appearance while adhering to Company dress code.
  • Leads by example being on time for every shift and managing bar and 2go section schedules.

 

  • Follows all cash management policies and procedures to ensure accountability of Company funds.
  • Adheres to appropriate standards of behavior in the workplace.

 

 

Additional Responsibilities:

  • Any other duties as assigned by Store Manager, Operating Director, or owners.

 

Essential Qualifications:

  • Must have at least 3+ years work experience as a Barista with all prerequisite expertise and training.
  • Computer proficiency in order to operate POS system.
  • Excellent verbal communication skill set.
  • Ability to perform all reading, written, and arithmetical functions as a part of the 2beans business protocol.
  • Must be multifaceted.
  • Work varied hours/days based on business needs.
  • Food Handler Certificate highly desirable.

How to Apply

Please apply via the "apply" form on the job listing page or send your resume to zakariaea@gmail.com

Job Categories: Barista. Job Types: Full-Time. Salaries: Hourly.

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