Job Description

Field Service Technician

Tradecraft Coffee and Tea Outfitters has an excellent career opportunity for a Service Technician in New York City at a large tech company. This position requires a unique mix of technical aptitude and strong customer service skills, with a high level of professionalism required. As a Tradecraft Service Technician, you will be responsible for troubleshooting equipment issues, performing preventative maintenance, calibrate equipment to manufacture and coffee roaster specifications, initiate quality control checks on various types of espresso, coffee, bean-to-cup, and water machines. Tracking and maintaining inventory is vital to the success in this role, so candidates must have strong organizational skills and the ability to collaborate in a team environment.

Additional Responsibilities
● Perform on-site troubleshooting and repair equipment
● Proficiency with tools, machinery, electricity, and plumbing
● Able to work in an energetic and diverse environment at various locations in a dense urban environment
● Strong barista skill set
● Extensive Customer Service responsibilities, including customer training and relationship building for both current and potential customers
● Uphold the proper procedures when documenting service tasks, progression of job, and invoicing.
● Maintain parts inventory.
● Participate in manufacturer trainings for new or existing equipment and pass any applicable tests.
● Effective communication skills with both internal and external stakeholders
● Ability to act as a Brand Ambassador for all of Tradecraft and Canteen products and services
● Maintain daily communication w/Service Dispatcher and Service Management
● Learn and maintain an understanding of current coffee industry standards through continued in-house training and self-education
Job Requirements
● Minimum 2+ years of technical repair experience
● 2+ year’s experience as a barista at a specialty coffee shop/ cafe
● Technical aptitude for commercial espresso machines, coffee machines, coffee brewers, coffee grinders and water systems
● High School Diploma or GED
● Must have a valid and current driver’s license issued within the United States and be able to drive a company vehicle

Preferred Requirements
● Minimum 2+ years of experience with coffee equipment or similar food/beverage equipment)
● College degree
● Enjoy drinking coffee

Physical Activities of Job
• Stooping, kneeling, crouching, and reaching
• Standing for sustained periods of time, walking for long distances or from one work site to another.
• Pushing, pulling, lifting, fingering, grasping, feeling (attributes of objects).
• Repetitive Motion
• Consists of medium level physical requirements: exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Visual acuity: must have close visual acuity to perform activities, operate machines/heavy equipment /operate motor vehicles, and determine accuracy, neatness and thoroughness of the work assigned and/or to make general observations of facilities or structures.
• Hazards: worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving parts, moving vehicles, electrical current, and/or exposure to high heat or exposure to chemicals.
• Frequently in close quarters and other confined areas
• Proficient at driving, maneuvering, and parking Company vehicles.
• Physically able to sit for long time periods, driving to/from customer/client locations – often in heavy traffic.

Benefits
Associates at Canteen are offered many fantastic benefits.
Both full-time and part-time positions offer the following benefits to associates:
• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
In addition, full-time positions also offer the following benefits to associates:
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Key Performance Indicators
● First Time Fix Rate: ≥ 95%
● Service Repair Quality: ≥ 97%
● Avg Mins per Service Job: ≤60mins
● Net Promoter Score: 98% or 4.5 rating (based on format)

Position: Regional Technical Services
FLSA Status: Non-exempt
Schedule: Weekdays with off-hours availability
Location: 111 8th Ave, New York, New York

Pay Range
• $24-28 per hour

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).

How to Apply

Job Categories: Service/Tech. Job Types: Full-Time. Salaries: 40,000 - 60,000.

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