Job Description

The Field Technician role will be responsible for on-site support to ensure that client machines are performing optimally and as intended. The Field Technician will be expected to diagnose and resolve issues in an efficient and complete manner. The position will engage with multiple Eversys departments, external service partners, and direct clients, which will require strong time management, communication, and customer care skills.

Responsibilities Include:

Installation, maintenance, and repair of Eversys espresso equipment.
Responsibly drive a cargo van around the NYC and Tri-state area.
Maintain parts stock and control inventory in the van and LIC warehouse.
Assist the Service and Parts Teams with troubleshooting and technical projects.
Reliably communicate with the Service Team, service providers, and operation staff about field issues, special
projects, requests for information, etc.
Engage with customers and colleagues with positive, solution-oriented attitudes and planning.
Communicate clearly and effectively to escalate issues efficiently.
Support training initiatives as needed and appropriate to skill level.
Engage with Salesforce service tickets and L2 support systems to track field-notes for case resolution and history.

Qualifications:

Min. 2-3 years as experienced field service technician.
Strong troubleshooting and problem resolution skills.
High technical and mechanical aptitude.
Extensive understanding of plumbing and electrical applications.
Ability to work cross functionally with internal and external partners.
Strong written and verbal communication skills.
Dependable, reliable, and punctual.

Additional Information:

The expectations outlined in this document are intended to describe the general nature and level of work being performed by the employee assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified, nor do they constitute an employment contract.

While performing the essential duties of this job, the employee may need to sit for prolonged periods of time and to travel or work at a station equipped with a computer and phone. Motions such as bending, stooping, crouching, pulling, and pushing may occasionally need to be performed, as well as lifting items up to 50 lbs.—and with assistance, up to ~200lbs.

Job Type: Full-time, In-office, Non-exempt. M-F, 9a-5p. Weekend availability preferred.

Locations: New York, Los Angeles, San Francisco. May require travel.

How to Apply

Job Categories: Service/Tech. Job Types: Full-Time. Salaries: Hourly.

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