Full-Time FOH Manager
Job Description
We are seeking a passionate and dedicated Front of House Manager to lead our Chocolate, coffee and pastry cafe. We are renowned for our delicious house-made pastries, artisanal chocolates, specialty coffee and premium gift offerings. In this role, you will inspire and nurture a front-of-house team, fostering a culture of kindness, growth, and exceptional hospitality.
Key Responsibilities
Daily Operations: Oversee day-to-day shop activities, ensuring seamless service and unforgettable guest experiences. This includes making coffee, assisting customers with selecting gifts, serving products, and handling any immediate operational needs.
Team Leadership:Recruit, train, and motivate front-of-house staff, promoting teamwork, respect, and excellence. Strategize and implement ways to boost sales, reduce costs, and foster a culture of collaboration.
Hospitality Excellence: Teach and encourage staff to deliver unmatched service, building memorable experiences for guests and creating meaningful connections with the community.
Operational Standards: Ensure high levels of cleanliness, organization, and presentation throughout the café during all shifts.
Inventory & Supplies: Manage inventory and supplies to maintain smooth operations, ensuring shelves and stock are consistently replenished.
Collaboration: Partner with the Production team to elevate the guest experience through curated offerings and thoughtful service.
Customer Service: Ensure customer orders are fulfilled and executed to the highest standards, providing a hospitality-first mindset in all interactions.
Financial Oversight: Monitor sales performance, budgets, and expenses, implementing strategies to drive business growth while maintaining operational efficiency.
Continuous Learning: Actively seek guidance to build skills in communication, hospitality, and leadership while fostering a culture of ongoing improvement.
About You
– A genuine passion for quatlity and vibe. Understand the coffee shop experience.
– Strong leadership and communication skills, with the ability to guide and develop a team.
– A hospitality-first mindset, with a dedication to making each customer interaction meaningful and memorable.
– Experience in inventory management, financial oversight, and fostering a team culture of excellence.
The Position Typically Requires
– A minimum of 2-3 years of experience in managing single-store operations, preferably in a high-growth hospitality or specialty food environment.
– Strong organizational, interpersonal, and leadership skills to ensure efficient operations and team development.
– A genuine desire to learn and grow within the role, contributing to the success of the team and the business.
– A Food Protection Certificate (or willingness to obtain one) to comply with health and safety standards.
– We are a Kosher establimhent. Expereince with Kosher is a particular plus.
– Gifting is a huge part of our business model. This makes the holidays a paricularly busy time for the store. Incoming manager must be aware that we are seasonal heavy and will be expected to work during these busy times.
Compensation & Benefits
– Competitive salary based on experience.
– Opportunities for growth and development within our company.
– A welcoming and supportive work environment where you can make a difference in the community.
This role is perfect for someone who loves hosting, teaching and grwoing.
How to Apply
You can email us jobs@cafechocolatny.com Or apply directly https://cafechocolatny.com/pages/job-board?_pos=1&_sid=c221146bd&_ss=r887 total views, 29 today