Job Description

Café Kitsuné New York is looking for a new fox to join the family!

We are hiring a GENERAL MANAGER to oversee the development of our first NYC location.

Café Kitsuné pays tribute to the pleasure of enjoying a quality coffee in iconic locations, currently Tokyo’s Aoyama district and Paris’ gardens of the Palais Royal. Loyal to its origins, Café Kitsuné’s menu also offers in addition to coffee, French-Japanese specialties. Five years after its creation, Café Kitsuné successfully launched a collection of tableware, ready-to-wear and accessories.

The General Manager is responsible for leading Café Kitsuné’s NYC restaurant in all areas of business operations – financial results (maximizing sales and profit goals), hiring, training and performance management of all staff, customer service, inventory management and brand-building. The General Manager focuses on creating and executing the restaurant’s strategic plan, taking on responsibilities including but not limited to:

Sales, Financial & Reporting Responsibility
Written and verbal store communication and top-down communication from corporate officers. Communicates with supervisors/leadership team to maintain same practices and secure policy and procedure at all levels of the operation. Communicates store goals to team effectively and motivates others.
Monitors inventory levels and communicates with vendors to maintain business relationships and secure appropriate pricing.
Responsible for ensuring that all financial duties and reporting are completed accurately, including all administrative tasks and payroll and personnel activities.
Seeks to grow customer base and increase store traffic by creating and leading promotions within and outside the store as well as maintaining functional, efficient, pleasant store environment and high-quality food and beverage offerings.
Seeks to increase sales, monitors weekly and monthly P&L data and works to increase bottom-line profits.
Reports performance information to corporate officers.
Helps to organize marketing efforts, including overseeing social media presence, completion of sampling and seasonal promotional goals and events, and interfacing with various groups/organizations to grow customer base.

Leadership and Team Organization
Leads and models overall culture, values, mission, and spirit of the company. Is knowledgeable about the ideals and principles of Café Kitsuné and ensures that our story is appropriately conveyed by staff and store environment.
Creates, adjusts, and implements training plans for new employees. Ensures full understanding and regularly observes and coaches staff on their performance, celebrating successes as well as discussing and offering suggestions if more feedback is needed.
With management team, performs annual employee reviews and conducts ongoing coaching and training sessions to ensure high levels of performance.
Oversees store staffing levels and assists in hiring and promotion assessments. Organizes labor to ensure adequate staffing.
Conducts regular management meetings to review financial reports, issues related to personnel, upcoming promotions, events, and activities, etc.
Helps to create positive, enthusiastic, and well-trained store culture by providing an informed, honest, and optimistic example for the team.
Responds appropriately to ideas, concerns, complaints, and comments from management and staff.
Models proper attendance, punctuality, customer service, and overall attitude.

Quality of Products, Functionality, Safety, and Store Appearance
Oversees and executes effective communication between baristas and kitchen staff to ensure that food and beverage offerings are fresh, labeled appropriately, and kept well-stocked. Guides direction of new seasonal food and beverage offerings and contributes any skills and ideas for new items.
Ensures that all company and store standards, guidelines, and procedures are communicated and followed by staff at all times. Models all rules and policies and maintains safety features and security of café, FOH, and BOH operations.
Communicates safety features and hazards to team.
Ensures store appearance is maintained at all times, including café seating area,condiment bar, and FOH/BOH.
Ensures proper equipment functionality and performs or enforces completion of regular equipment maintenance. Utilizes resources and available information to troubleshoot when equipment errors occur; responds in a timely and reasonable fashion to problems.
Maintains, models, and coaches on speed of service and organizes employees to maintain the most efficient floorplan and deployment for serving customers.
The position is based in NYC, and the General Manager will report directly to the CEO – Americas, working in close collaboration with supporting corporate departments in Paris.
This is a unique opportunity to become a part of our one-of-a-kind lifestyle brand and shape bespoke memories with each client engagement.

Desired Skills & Experience:
3-5 years in restaurant management
Strong network in New York City
Leadership skills, team building and management proficiencies
Ability to motivate people to achieve sales objectives
Supreme commitment to customer service
Strong financial acumen (prior P&L responsibility)
Fashion industry / commercial awareness
Flexible working retail hours, which may include evenings, weekends, and holidays
Food handlers permit
Proficient knowledge of Excel, Word, and Outlook
Start date: Fall 2019

Personality:
Excellent interpersonal communication skills
Team-player mentality; take accountability for yourself and others
Extremely organized with exceptional attention to detail
Ability to prioritize, multi-task and adapt quickly to strategic change
Business-minded, results-driven
And most importantly, be passionate about the world of Maison Kitsuné!

Salary:
Competitive full-time salary commensurate based on experience

CK Website / CK Instagram / MK Facebook

How to Apply

Job Categories: Manager. Job Types: Full-Time.

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