Job Description

Job Details
Silence Please and Teabowl are looking for a General Manager to oversee people, operations, scheduling, training, and private events across both brands.

This role is for someone highly organized, hands-on, hospitality-minded, and comfortable managing a founder-led business with multiple moving parts: a premium Japanese tea concept, a high-end listening room, retail, private events, speaker demos, and brand collaborations.

Each Teabowl location has lead baristas who are responsible for daily drink execution, café flow, and most inventory management. The General Manager’s role is to support those leads, make sure the teams are properly staffed and trained, keep operations consistent, and ensure both brands run smoothly.

Responsibilities

Team Management

Hire, onboard, train, and manage staff across Teabowl and Silence Please
Create and manage weekly schedules based on business needs, events, and labor targets
Work closely with lead baristas at each location to make sure daily operations are smooth
Make sure staff are punctual, professional, well-trained, and aligned with brand standards
Build a strong hospitality culture with clear expectations and accountability
Handle staff communication, performance issues, and day-to-day team needs
Keep training materials, checklists, and service standards up to date
Operations

Oversee daily operations across both brands and both locations
Support lead baristas with operational issues, staffing needs, and café standards
Make sure each space is clean, organized, well-presented, and functioning properly
Coordinate repairs, maintenance, vendors, deliveries, supplies, and service providers
Create and improve operating systems, SOPs, checklists, and workflows
Communicate clearly with ownership about issues, priorities, and improvements
Inventory + Café Support

Lead baristas typically handle daily inventory, par levels, ordering needs, and café prep
The General Manager should supervise the inventory system and make sure it is being followed
Help prevent stockouts, over-ordering, waste, and disorganization
Support ordering, vendor communication, and inventory checks when needed
Make sure tea, milk, soft serve mix, packaging, and key ingredients are properly tracked
Training + Standards

Train staff on hospitality, service flow, product knowledge, cleanliness, and brand standards
Make sure team members understand the menu, tea program, soft serve, retail products, and customer experience
Support lead baristas in training new baristas on drink preparation and café execution
Maintain consistency across locations without micromanaging the leads
Make sure the guest experience feels warm, refined, calm, and intentional
Private Events + Brand Activations

Manage private event operations from planning through execution
Coordinate staffing, setup, breakdown, rentals, deliveries, product needs, and event flow
Work with ownership on event requirements, guest experience, pricing, and logistics
Communicate with clients, partners, vendors, and internal team members
Make sure events feel polished, organized, and aligned with the Silence Please and Teabowl brands
Handle day-of operations for tastings, listening sessions, private bookings, speaker demos, and brand collaborations
Silence Please Responsibilities

Support the listening room, speaker showroom, rentals, demos, and client visits
Help coordinate speaker deliveries, private bookings, invoices, quotes, and customer follow-up
Make sure the showroom and listening experience are always presentation-ready
Assist with events, installations, partnerships, and special projects
Coordinate with fabricators, technicians, delivery teams, contractors, and vendors when needed
Admin + Communication

Track schedules, labor, staffing needs, events, operational issues, and vendor coordination
Send regular updates to ownership
Work with bookkeeping/accounting support as needed
Help manage purchase orders, invoices, receipts, and vendor payments
Keep shared documents, schedules, SOPs, and systems organized and up to date
Ideal Candidate

Experience managing a café, restaurant, hospitality concept, retail store, showroom, event space, or lifestyle brand
Strong at hiring, training, scheduling, and managing people
Calm, organized, and good under pressure
Hands-on, but able to delegate clearly to lead baristas and team members
Strong taste level and attention to detail
Comfortable working directly with a founder
Good at creating systems without making the environment feel corporate
Interested in hospitality, tea, music, design, sound, or culture
Reliable, honest, proactive, and highly communicative
Requirements

3+ years of management or operations experience preferred
Hospitality, café, restaurant, retail, event, or showroom experience strongly preferred
Strong scheduling, hiring, training, and team-management skills
Comfortable using POS systems, spreadsheets, email, and basic business tools
Availability to work weekends, events, and occasional evenings as needed
NYC experience preferred
Compensation

Compensation will be based on experience and scope of responsibility. This can be structured as a full-time salaried role with performance-based upside depending on the candidate.

About the Brands

Teabowl is a premium Japanese tea concept focused on exceptional matcha, hojicha, soft serve, and rare teas sourced from some of Japan’s most respected producers.

Silence Please is a high-fidelity speaker and listening-room brand creating sculptural audio systems, private listening experiences, rentals, events, and collaborations with artists, designers, and cultural brands.

This is a rare role for someone who wants to help build two detail-driven, taste-led brands from the inside while managing the people and operations that make them work every day.

Compensation Details
Compensation: Hourly ($30.00)

How to Apply

Job Categories: Manager. Job Types: Full-Time. Salaries: Hourly.

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