Job Description

Manager role of Kafe Neo
254 East 89th street, New York, New York 10128

Kafe Neo is a new local cafe on the upper east side of Manhattan, providing exceptional specialty coffee and Specialty Greek coffees + pastries. We are looking for an outgoing manager candidate passionate about coffee, with 2-3 years experience to join and lead our team. (Management experience is a plus.)

Responsibilities:

* The Cafe Supervisor is required to be present in the cafe at least 5 days a week, to work alongside the General Manager and assist with administrative duties, including, but not limited to, ordering and invoicing, inventory and stock take, hiring, onboarding, and training, and scheduling. Weekend availability is a must.

** The responsibilities pertaining to this role is divided into 3 major categories: Administrative, Floor Shifts (standards up-keep), and Development.

Administrative Tasks

Ordering/ Invoicing, Inventory/ Stock take: Maintaining sufficient stock levels and monitor wastage. Organize invoices and submit them to the GM for processing.
Cash Handling: Manage cash in the cafe and report directly to the GM.
Payroll: Monitor shift hours to stay within payroll parameters. (Shifts & break times) Assess and approve staff time cards each week and ensure the information entered is accurate.
Hire/ Onboarding/ Training: Post ads to hire staff as needed. Onboard and train new hires and ensure all necessary documents are completed. Build schedules 14-days in advance, according to team preferences and availability.
Attend management meetings to review sales, quality, culture, operations, customer feedback, and performance
Maintain a calendar of major holidays and key dates to inform customers of hours and navigate with vendors & service providers.

Floor Shifts (Standards Up-Keep)

Maintain day to day operations of the cafe, while ensuring standards are being met in all regards: quality, customer service, cleanliness, uniform, etc.
DOH Standards: Ensure that the cafe is operating up to NYC DOH Standards to maintain A Grade. Implement a daily DOH Checklist for key areas of the cafe.
Onboard and train new hires and ensure standards are clearly communicated and met.
Customer Service/ Retention: Greet and welcome our guests with open arms hospitality. Ensure staff remember names, orders, and preferences of regular customers, providing an incredible customer experience.
Quality: QC all products, presentation and taste. Tasting coffees to ensure quality standards are being met. Monitor ticket times to stay within 3-5 min.
Communication: Maintain clear communication with management and staff. Delegate and provide staff with clear directions, both verbal and written.

Development

Develop Cafe Standard Operating procedures (SOP’s)
Give input/ feedback on menu development alongside the management team.
Suggest ways to improve standards of service/retail offerings/menu offerings/activities to keep staff engaged

Starting Compensation:

The compensation package for this role will begin at $60,000 – 65,000.00 per annum + tips, based on experience.

Feel free to reach out with any additional questions. We are looking forward to meeting you!!

How to Apply

Job Categories: Manager. Job Types: Full-Time. Job Tags: cafe, coffee shop, Kafe Neo, manager, specialty coffee, and upper east side. Salaries: 60,000 - 80,000.

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