Job Description

Position Summary

Working in the TOMS retail stores, baristas provide courteous, knowledgeable and outstanding customer service. Conveying the TOMS One for One message through the customer café experience.  As a barista at TOMS you will posses excellent product knowledge and strong barista skills. Baristas work with customers in creating the perfect drink. Sometimes café requests can be a little outside of the norm, however we look to you to guide customers in the right direction while still being flexible and accommodating to specialty requests. You are a vital integrator to the local community, bonding TOMS culture through conversation with customers on a daily basis.

Candidate Profile

A TOMS Barista is outgoing and great at interacting with all customers. You maintain strong knowledge on TOMS Roasting Co. and confidently communicate this to customers. You are comfortable on educating customers and staff on coffee and tea, as well as the basics of espresso and lattes. Working in the TOMS café requires a barista that is willing to work outside the standard café. You will be training on all aspects of TOMS and be expected to speak on behalf of not only the café, but the retail portion as well. You will be well versed on manual espresso equipment and at the same time be open to training and critique. As a TOMS Barista you will seamlessly blend the friendliness of your local neighborhood barista, while still producing the highest quality espresso, coffee and tea drinks.

Position Expectations

• Create an exceptional experience with all customers.
• Maintain proper cash handling and ensure proper procedures are followed.
• Work with Store Manager to ensure coffee, tea and espresso drinks are continually tasted and always of highest quality.
• Keep café area clean and organized.
• Reduce product waste and overages.
• Educate customers and staff on types of coffee, teas and espressos carried.
• Educate customers on alternative milk options to ensure their needs are met.
• Ensure adequate knowledge of café partner offerings inclusive of juice and pastries with the ability to make recommendations.
• Ability to work effectively in a team environment.
• Maintain a sense of urgency with helping customers.

Success Measures

• Consistently produce quality beverages.
• Assist in the training and development of employees.
• Provide constructive feedback for more effective workflow and or drink standards.
• Be recognized within the coffee community as a role model for other cafes.
• Ability to educate customers and staff on coffee, teas and espresso as well as the TOMS Roasting Co. and our give of water.
• Ensures overall cleanliness of café.

Qualifications & Experience

• 1 year café experience preferred.
• High School diploma or equivalent.
• Ability to lift and or move up to 50lbs.
• Previous experience with café POS systems.
• Knowledge of proper bar cleaning methods including manual espresso equipment.

Company Expectations

Our Mission is to improve lives through business.  As an employee of TOMS we are strongly committed to this mission and to our values.  Everything we do is a balance in profitability and giving and keeping this in balance is key to our success.  In an effort to further our mission and add value we expect our employees to be aligned to our core values.  TOMS values and behaviors are:

• We are a movement – We leverage storytelling to inspire people to connect to our global movement.  We create advocacy for this movement in every interaction with our customers, partners, and employees.
• We will be Entrepreneurial – We are curious and innovative.  We allow ourselves the space to fail.  We can be successful by taking a scrappy approach to business.
• We expect a lot from each other – Collaboration across boundaries and borders is required in order to achieve our common goals.  Leading with authenticity and humility will be needed.  We work, give, and succeed as a team while also having fun.
• We are committed to a long term vision – We do not allow short-term gains to compromise our goals of making a lasting impact.

TOMS is an equal opportunity employer and will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

How to Apply

Job Categories: Barista. Job Types: Part-Time. Job Tags: barista, coffee, and new york. Salaries: Hourly.

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