Job Description

Counter Culture regional team members are smart, resourceful, and reliable, but, first and foremost, they genuinely care about people and coffee. Regardless of role, every regional team member contributes to the success of their region and the wholesale channel as a whole. Collaboration, dedication, and a shared commitment to excellence drive our collective success.

With a strong knowledge of both coffee and coffee-focused businesses, the Account Manager & Educator is responsible for managing and supporting a portfolio of wholesale accounts while delivering exceptional coffee education and training. This position focuses on fostering strong relationships with partners to ensure their success and alignment with Counter Culture Coffee’s values and standards. By combining account management with educational expertise, this role supports customer retention, regional growth, and profitability.

With strong public speaking skills and comfort conveying knowledge and information to diverse groups of people, this role serves as a liaison between Counter Culture, our customers, and the public. Both our wholesale and consumer partners can learn cutting edge coffee and service skills through our education programs which are professionally executed by our Account Manager & Educators.

Job Duties:

– Manage accounts of regional customers including coffee shops, restaurants, hotels, and food service providers
– Act as a consultant to wholesale partners in a manner consistent with Counter Culture core values
– Serve as primary customer point of contact for order issues in order to ensure timely resolution
– Schedule, teach, and conduct evaluations related to Counter Intelligence, our Professional Development program
– Lead additional Training Center events (labs, classes, tastings, workshops, and events)
– Schedule and teach our Consumer workshops and weekly public coffee tasting
– Actively support and contribute to regional growth, retention, and profitability
– Work together with regional and national teammates to develop and execute on strategies that accomplish our local and company-wide goals
– Help maintain all assets, including cleaning/care of all coffee equipment, training center facilities, and vehicles
– Contribute content to our education programs and events
– Effectively use our CRM, G-Suite, and all relevant communication tools

Requirements:

– A team player that will work well with regional sales and aftersales teammates to achieve growth and retention goals
– Five years or more barista experience in the specialty coffee industry with store management experience preferred
– Passion for coffee and a commitment to Counter Culture Coffee’s mission and values
– Proficient in CRM systems, G-Suite, and relevant communication tools
– Enjoys travel, including occasional overnight trips
– A lover of the hospitality industry and what it takes to support our partners in that industry
– Willing to work hours may be outside of normal business hours including some weekends and or holidays
– Congenial, professional, helpful, and thoughtful in any situation
– Able to lead large groups in discussions or training regarding nearly anything coffee related
– Comfortable using various forms of technology for instruction and programs for account management
– Must have a valid US driver’s license and ability to drive a company vehicle

Benefits:

Currently, the offered benefits include: group health (medical, dental and vision), available the first of the month after 30 days of employment; Flexible Spending Accounts for Healthcare and for Dependent Care; short- and long-term disability; life insurance; Wellness Benefits; 401(k) program; paid time off; eight company holidays; Stock Option Plan; A Stake in the Outcome.

Counter Culture Coffee a growth-oriented company, team of coffee driven individuals working together on continuous improvements.

Counter Culture Coffee is an Equal Opportunity Employer in both policy and practice.

Counter Culture Coffee assesses candidates for employment based on their knowledge, skills, and abilities to perform the job for which they are applying and without regard to any non-job-related category as protected by federal, state or local law.

Finalist candidates for employment will be required to demonstrate USA employment eligibility – per federal and state law, Counter Culture Coffee participates in the federal E-Verify program.

How to Apply

Job Categories: Manager. Job Types: Full-Time. Job Tags: B Corp Certified, Educator, manager, Quality-Focused, Sustainably Sourced, and Transparently Traded. Salaries: 60,000 - 80,000.

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