Job Description

Retail MANAGER

The retail manager is responsible for leading a group of stores/teams, supporting staff in the day-to-day operations of the cafe, in accordance with the highest standards of excellence in service and food & beverage preparation. They will direct and coach on company policies, objectives and initiatives for their stores/teams. They will be held accountable for controlling costs associated with COGS and labor. The store manager is expected to maintain close communication with the Senior Retail Manager, purchasing department, marketing team and retail educator.

Irving Farm is an Equal Employment Opportunity Employer. We strongly encourage applicants of all races, ethnicities, genders, and sexual orientations to apply; we are committed to a diverse workplace and world.

Qualifications & Requirements:

-Minimum of 2 years leadership or managerial experience in a high-volume, fast-paced food service environment (preferably a specialty coffee shop)
-At least 2 years of experience working with specialty coffee
-Must hold a current and valid NYC Food Handler’s license
-Must be willing and able to commit to a minimum employment term of at least one year
-Must obtain barista certification through IFCR’s Training Center within three months of hire
-Must expect to visit each store of their group at least once per week.
-Must be willing to work overtime to cover shifts (including evenings and weekends) and/or for special events, as well as generally be “on call” during store hours
-Must have outstanding customer service skills, and an ability to communicate standards of excellent hospitality to others
-Must have demonstrable leadership and managerial abilities, including an ability to effectively delegate tasks
-Must be proficient with a computer and a smartphone, familiar and comfortable with Google Docs, Excel, etc.
-Must be able to read and analyze P&L reports and spreadsheets
-Must be a “self-starter”
-Must have a keen eye for detail and organization
-Must have excellent time management skills and an ability to juggle multiple
responsibilities at once
-Must have excellent verbal and written communication skills in English; knowing at least some conversational Spanish is a huge bonus!
-Must be willing to work every weekend as well as holidays.

General Responsibilities:

-Reports directly to and communicates regularly regarding all store matters to the Senior Retail Manager
-Models and exemplifies all aspects of store & company policy and conduct, including excellent customer service
-Must review daily sales for all stores along with payroll and tracker
-Ensure full staff coverage at each store
-Ensures and is responsible for profitability of all the stores, including growing sales and also meeting set COGS and labor percentage goals by identifying and controlling costs associated with labor, waste, inventory management, and general store expenses
-Ensures that all stores are maintained clean, organized, and well-stocked environment both behind the counter, in storage spaces, and customer areas
-Promotes and practices safe work habits, identifies and resolves workplace hazards, and documents any incidents or accidents at the store
-Stays informed about any changes to the coffee or food program (including changes to the coffee menu, any new pastries, food or beverage items, etc.) to help reinforce drink standards and expectations and to ensure that all staff are able to communicate effectively with customers about our offerings
-Monitors and oversees quality control of all beverages and food served in the store and identifies areas where staff need to be trained or re-trained to meet company standards
-Works with the retail educator to identify and facilitate opportunities for staff to attend trainings at the Lab; ensures that only certified baristas are permitted to use the espresso machine at their store
-Monitors and oversees visual standards and keeps close communication with the Creative team

Compensation & Benefits:

Salary 60,000.00
Opportunity to participate in company health insurance after 90 days of employment at 50% employer contribution
Opportunity to participate in company 401K plan after 1 year of employment with 4% employer matching
Professional development opportunities
Monthly Unlimited MetroCard reimbursement
Cell phone reimbursement, up to $75/month

How to Apply

Job Categories: Manager. Job Types: Full-Time. Job Tags: cafe, coffee, leadership, Management, manager, and manger.

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