Job Description

Position Summary

A BBCC retail trainer organizes, coordinates, designs, and conducts trainings primarily for retail locations, internal staff, and the general public. The retail trainer also conducts research and development projects to further enrich the training program as well as the collective knowledge of the company. A strong and diverse knowledge of coffee preparations is necessary for the position. Equally essential is the ability to communicate, organize, and adapt information for both the coffee professional and layperson.

Duties & Responsibilities

• Maintain a strong knowledge of espresso preparation and milk skills
• Conduct retail quality assurance check-ins
• Function as a barista at Blue Bottle retail locations and special events when needed
• Maintain up to date knowledge of all manner of brewing with our coffee
• Participate in developing wholesale and in-house training and educational materials
• Travel for extended periods to various areas of the country
• Organize and coordinate trainings for in-house baristas
• Collaborate with lead baristas for in-house location needs
• Conduct regularly scheduled trainings
• Maintain the training lab and cupping area
• Attend regular Training Department meetings
• Report regularly on in-house trainings
• Lead and report on production cuppings
• Organize research proposals
• Conduct research projects of varying scope
• Assist with wholesale trainings, scheduling, check-ins and training material compilation as needed
• Other duties as assigned

Job Requirements
Education and/or Experience:

• High School Diploma or General Education Degree (GED)
• 1 year retail and/or customer service experience required
• 1 year specialty coffee or equivalent experience required.

Qualifications:

• Ability to conduct oneself in a professional and approachable manner in all situations
• Act as an ambassador of the culture and ethos of the Blue Bottle Coffee Company
• Demonstrate a passionate and well-rounded skill set for coffee
• Maintain effective relationships with co-workers and clients
• Methodical and pragmatic approach to problem solving
• Flexible, with the ability to multi-task in highly demanding, stressful situations
• Ability to cooperate successfully as a member of a team
• Ability to communicate effectively with others, including giving and receiving feedback in a constructive fashion
• Uses communication that is clear, honest, and complete
• Ability to use available resources to answer questions
• Strong sense of organization and attention to detail
• Ability to stay on task without supervision

Job Categories: Trainer. Job Types: Full-Time. Salaries: Hourly.

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