Job Description

At La Colombe we believe that being a good coffee partner means more than just offering a great cup of coffee. The Mature Market Wholesale Team supports the city’s most talented chefs, restaurateurs, cafes, offices and hotels to ensure they execute consistent, high quality coffee programs.The Sales Representative will own the customer experience, assisting clients to design and implement a coffee program that meets La Colombe’s standard of excellence. Manage a portfolio of legacy clients, allocating company resources appropriately to fulfill the clients’ needs. Source, convert, and onboard new clients to meet business targets. Develop ownership of relationships with key hospitality professionals. Assist account management team with day-to-day needs pertaining to book of business. Work directly with the regional sales manager to target and win grand accounts

The Sales Representative will display grace under pressure, eagerness to undertake difficult tasks, and a sense of urgency when needed. At La Colombe, no task is too small and the Sales Representative should embody this in all client interactions.

AREAS OF IMPACT

CUSTOMER SERVICE Deliver the highest degree of customer service at every stage in the customer experience with thorough, reliable, and timely responses. Communicate in a professional manner with client stakeholders at manager, executive, and ownership levels. Anticipate and proactively take charge of difficult situations finding solutions for clients in line with La Colombe’s resources.

INDUSTRY KNOWLEDGE Stay current on new restaurant and hotel openings both locally and nationally. Participate in coffee related events including trade shows, throwdowns, seminars, and other after hours events. Seek out new coffee products, equipment, and industry trends. Establish relationships with chefs, managers, and hospitality staff to improve your network.

SALES Respond to incoming leads, with a 2 hour turn around during business hours. Work with Regional Sales Manager to target Grand accounts. Utilize CRM tools to track leads through the sales process and use La Colombe methodology to qualify leads. Negotiate and execute contracts in line with the equipment lending model. Create customized proposals to convert qualified leads into new clients and win business.. Maintain CRM to communicate, track, and onboard new deals.

PROJECT MANAGEMENT Provide consultation on all aspects of the coffee business; coffee equipment, product choice, layout design, and general business insights. Communicate and interact effectively with internal departments including client services, technical services, production, marketing, and retail. Work with the Food Service and National Accounts teams to execute complex deals. Maintain a flexible schedule allowing for, when needed, periodic travel, weekends, and after-hours work.

LEADERSHIP Set a positive example for the AM team: assist in their day-to-day activities, providing guidance, insight, and assistance with client requests. Be on time and prepared for meetings both internally and externally. Contribute to discussions, bringing a thoughtful point of view. Take ownership of book of business.

COMMUNICATION Develop productive working relationships with members of other departments including technical services, client services, marketing, ops team, and retail team. Identify key stakeholders to move deals and projects forward, while being considerate of their time and resources. Update Market Sales Manager on deals, leads, and health of book of business on a regular basis. Bring Market Sales Manager into fold for large opportunities.

ROLE REQUIREMENTS

Passionate about coffee.
2 – 5 years experience in the hospitality, foodservice, or specialty coffee industry.
Proven track record of success in your professional career.
Positive and professional communication skills, both verbal and written.
Strong interpersonal skills; ability to interact with all levels of internal and external contacts.
Must be a self-starter, a quick learner, and will have the ability to efficiently manage various high-priority responsibilities while keeping management informed.
Ability to work occasional non traditional hours.
Occasionally assist lifting, moving, and/or carrying coffee equipment
Take safety seriously- stays current on changing CDC guidelines.

How to Apply

Job Categories: Sales. Job Types: Full-Time. Salaries: 60,000 - 80,000.

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