Job Description

Job Purpose: Support wholesale customers with focus on technical skills and knowledge

Reports to: Director of Service Department

Overview:

Irving Farm Coffee Roasters is hiring a full-time service technician to work out our service shop in Millerton, NY. We have a strong company culture, and an ideal candidate will appreciate working as part of a team and delivering a consistently positive experience to wholesale customers. We are also huge nerds for coffee, so you should be, too.

Job Description:

Act as primary contact person for existing wholesale partners to:

Troubleshoot & diagnose issues, and facilitate solutions

Schedule and perform preventative maintenance service calls

Field service related inquiries

Execute equipment installations

Provide training in coffee preparation and equipment maintenance

Further responsibilities:

Document all work performed for wholesale customers, including movement of inventory items

Maintain organized and tidy service shop

Maintain knowledge of coffee offerings and company story/vision

Maintain periodic weekend availability

Desired Skills and Experience:

Proficiency in preparing filter and espresso coffee beverages in a specialty coffee environment

Candidate will be responsible for their own transportation and will be reimbursed per mile

Excellent verbal and written communication, both with customers and co-workers

Professional experience as a coffee equipment technician in a specialty coffee environment is preferred, but training will be provided to the right candidate

Compensation and Benefits:

Salary/Wage: DOE

Irving Farm offers competitive industry wages and an attractive benefits packages including, health insurance, 401k participation with an employer contribution, paid time off, and cell phone reimbursement.

How to Apply

Job Categories: Service/Tech. Job Types: Full-Time. Salaries: 40,000 - 60,000.

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