Full-Time Shift Lead (5 days a week)
Job Description
ÓOL is a taller de cacao, a cacao atelier in SoHo dedicated to bringing cacao back to its roots. For thousands of years, long before it became a candy bar, cacao was prepared and shared as a drink: ground cacao, water, sometimes spices, frothed by hand with a molinillo. ÓOL grew from that tradition and from a deep connection to Mexico and Mesoamerica, and we honor it by serving cacao the way it was meant to be enjoyed, with intention.
We are a fast-casual, upscale concept. Guests order at the counter, then wait or take a seat until their name is called. When their drink is ready to be prepared, they are invited to one of our stations to watch the ritual of making it. We keep things moving, but nothing about the experience is rushed or ordinary. Every drink is prepared with care, and the space, service, and product reflect that. Our guests are curious, discerning New Yorkers and visitors: people who value quality, design, and a story behind what they drink. Alongside our beverage and pastry menu, we offer a curated retail selection of cacao products.
POSITION DESCRIPTION
The barista is the first point of contact for guests and is expected to create
a genuinely warm and welcoming experience to start. This will include
good eye contact and explaining the concept and menu to each guest as
They approach the POS.
The barista is expected to make each drink with care and precision while
always remaining positive and friendly to guests as they watch. There is a
large open bar to encourage dialogue between staff and guests throughout
the drink-making process.
The barista will also bring orders out to tables, engage with guests about
their experience, and keep the space tidy at all times.
Itʼs imperative that baristas maintain a professional and positive attitude at
all the time while also keeping cool-headed during high volume.
Ool serves solely cacao drinks and products. There will be no coffee or tea.
products.
The Shift Lead will perform all duties of the barista position plus added
responsibilities.
The Shift Lead will write out daily rotations for baristas and edit them when
necessary due to call-outs/trades, emergencies, etc.
The Shift Lead will work the days management is off so there is an
authoritative point of contact for baristas in the space. The SL will decide
whether to contact management for further guidance and/or permissions if
Management is off.
The Shift Lead position is full-time and hourly and is required to work
weekends.
The shift lead will have weekly mandatory meetings with management.
The Shift Lead will train newly hired baristas on daily operations, drink
making, and product batch making such as cold brew and other drinks.
They will also train about Ool’s brand story, cacao origins, and guest
interaction standards.
YOUR RESPONSIBILITIES
Make sure staff rotate stations at the correct times written on the rotation.
sheet.
Make sure staff go on break at designated times and return to work
immediately when their break is finished.
Maintain a positive workspace for both guests and staff by leading with a
good attitude and calm demeanor.
Handle any guest complaints or questions that baristas canʼt handle or
answer.
Coordinate call-outs/trades when the day’s management is off.
QC product and drinks staff make to ensure standards are being met.
Be accountable for cash, alarms, and checklists for open and close.
Maintain advanced knowledge of origins, preparation, and retail products.
Contact management for any emergencies or issues that need further
assistance or permissions.
SCHEDULING DETAILS
6-8 hr shifts and weekend availability are required, especially Sundays.
Operating hours are 7:00AM-6:00PM Tuesday-Sunday now but will change to
every day sometime in October.
34-40 hrs a week
YOUR QUALIFICATIONS
Minimum Experience: 1-2 years working in specialty coffee/tea cafes
and/or restaurants.
NYC Food Handlers Card or willingness to obtain one.
Multilingual, a plus!
PHYSICAL DEMANDS
Able to stand and walk around the entire cafe for up to 8 hours at a time
Must be able to lift, push, pull and carry heavy objects (up to 50 lbs)
This is an exciting opportunity to be a part of something that has never been
done before in the NYC specialty beverage community. Tremendous thought,
care, and planning have gone into the space, concept, and product along with
management that truly believes in a healthy, positive workspace. Join us on
this new journey and grow with Óol!
How to Apply
EMAIL RESUMES TO kevin@oolcacao.com If you have any connection to cacao, please share.13 total views, 13 today