Job Description

Black Fox Cafe Store Lead – Manhattan West Location

Black Fox Coffee Co. is an industry-leading café retailer and coffee roaster known for delivering elevated guest experiences across our 5 venues in Manhattan. We have a strong reputation for offering a large variety of world-class coffees through our multi-roaster coffee program and consistently delivering exceedingly high-quality hospitality, food, and beverage offerings.

Work with some of the best globally renowned roasters and top-quality products and tools-Coffee Collective, Square Mile, Nomad, Luna, and Dak- to name a few!
You will be leading a team of detail-oriented folk with the support and guidance of a small team of world-class operators in the coffee and service industry.

Requirements

Passion for people and leading service
Guest centric with a strong passion for the service industry
Strong ability to multitask and stay focused on the task at hand
DoH food handler’s license
Available to work 5 days a week- Mondays mandatory.
Strong written and verbal communication skills
General computer skills
2+ years experience in a similar store/venue leadership role
3+ years experience in specialty coffee
Ability to engage in company events, meetings, and extracurricular activities as required, outside of business hours.
Ability to stand and work in service for extended periods.
Ability to squat, reach, bend, and lift up to 50 lbs unassisted.

In this position, you will lead a team of baristas and delegate tasks on a daily basis. You are quality focused and enjoy ensuring all coffee, food, and beverage products are served at their best. You are solutions-oriented and proactive to ensure the space is well presented and organized throughout the day. On top of the day-to-day responsibilities of shift work in the cafe, you will be responsible for the ordering and waste management of all goods – this includes both perishable and non-perishable items. Due to the customer-facing nature of this role, you will be expected to show full support for our systems, vision, and culture and lead by example during service.

Administrative Tasks

• Ordering/ Invoicing, Inventory/ Stock take: Monitoring COGs by maintaining sufficient stock levels and controlling wastage. Group and organize invoices and submit them to the accountant for processing. This applies to beverage programs, and food programs, including perishable and non-perishable goods.
• Cash Handling: Manage all cash in the cafe. Calculate and consolidate each day’s cash sales+tips for weekly reports.
• Payroll: Ensure that employees comply with the posted schedule (Shifts & break times) Confirm and approve staff time cards, and ensure the information is accurate and report to the Director of Operations. O/T to be approved by the Operations Director.
• Onboarding: Provide and transmit onboarding paperwork, as directed to the Director of Operations.
• Attend weekly meetings with Senior Management to review sales, quality, culture, operations, customer feedback, and overall store performance.
• Maintain a calendar of major holidays and critical dates to inform customers and navigate with vendors & service providers.
• Flag any maintenance issues and potential service flaws with the Senior Management.

Floor Shifts (Standards Up-Keep)

• Maintain day-to-day operations of the cafe, while ensuring company standards are being met in all regards: quality, coffee, hospitality, customer service, cleanliness, uniform, music, etc.
• DOH Standards: Ensure that the cafe is operating up to NYC DOH Standards to maintain an A Grade. Implement a daily DOH Checklist for key areas of the cafe.
• Customer Service and retention: Customers should be greeted as they enter, welcoming our guests with open arms style hospitality. Ensure staff remembers names, orders, and preferences of regular customers, providing an incredible customer experience.
• Communication: Maintain clear communication with management and staff.
• Delegate and provide staff with clear directions, both verbal and written.
• Train and coach new hires and ensure standards are clearly communicated.
• Ensure daily checklists/task sheets are followed and kept up-to-date.
• Driving Speed of Service, keeping within reason of Black Fox’s target order turn-around of 3 mins or less

Development

• Develop and improve on Cafe Standard Operating procedures (SOPs), in conjunction with Senior Management.
• Suggest ways to improve standards of service/retail offerings/menu offerings/activities to keep staff engaged
• Identify when ongoing training of the team or individuals is required and feedback to Black Fox’s Trainer

This description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. Black Fox is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are looking for an immediate hire.

Remuneration: 60-70K

Paid Time Off

Vision

Dental

Commuter Benefits

401K

How to Apply

Job Categories: Other. Job Types: Full-Time. Salaries: 60,000 - 80,000.

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