Job Description

Store Manager

Irving Farm is looking for a talented manager to join our team at our Millerton, NY Cafe.

The store manager is responsible for leading our store, supporting the store team in the day-to-day operations of the cafe, in accordance with the highest standards of excellence in service and food & beverage preparation.

Roles & Responsibilities:

Reports directly to and communicates regularly regarding all store matters to the Head of Retail
Models and exemplifies all aspects of store & company policy and conduct, including excellent customer service
Ensure full staff coverage at store
Day to day management of store staff including hiring, coordinating training with support team members, coaching and directing staff, disciplinary actions and termination in accordance with company policy
Ensures and is responsible for profitability of the stores, meeting set COGS and labor percentage goals by identifying and controlling costs associated with labor, waste, inventory management, and general store expenses
Ensures that the store is maintained clean, organized, and well-stocked behind the counter, in storage spaces, and customer areas
Promotes and practices safe work habits, identifies and resolves workplace hazards, and documents any incidents or accidents at the store
Reinforces drink standards and expectations to ensure that all staff are able to communicate effectively with customers about our offerings
Monitors and oversees quality control of all beverages and food served in the store and identifies areas where staff need to be trained or re-trained to meet company standards
Ensures that only certified baristas are permitted to use the espresso machine at the store
Monitors and oversees visual standards and keeps close communication with the Creative team

Qualifications & Requirements:

Minimum of 2 year leadership or managerial experience in a high-volume, fast-paced food service environment
Must be willing and able to commit to a minimum employment term of at least one year
Must obtain barista certification through IFCR’s Training Center within 1 month of hire
Must work in the store 5 days a week
Must be willing to work overtime if needed to cover shifts (including evenings and weekends) as well as generally be “on call” during store hours
Must have outstanding customer service skills, and an ability to communicate standards of excellent hospitality to others
Must have demonstrable leadership and managerial abilities, including an ability to effectively delegate tasks
Must be proficient with a computer and a smartphone; familiar and comfortable with Google Docs, Excel, etc.
Must have excellent time management skills and an ability to juggle multiple responsibilities at once
Must have excellent verbal and written communication skills in English; knowing at least some conversational Spanish is a huge bonus!
Experience working with specialty coffee preferred

Employment Type: Full Time

Compensation & Benefits
$26-$30/hour DOE
Opportunity to participate in company health insurance after 90 days of employment at 50% employer contribution
Opportunity to participate in company 401K plan after 1 year of employment with 4% employer matching
Professional development opportunities
Cell phone reimbursement, up to $75/month

How to Apply

Job Categories: Manager. Job Types: Full-Time. Job Tags: cafe and manager. Salaries: Hourly.

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