Job Description

Black Fox Store Manager *$500 sign-on bonus

Black Fox Coffee Co.is an industry-leading café and coffee roaster with venues that are known for delivering elevated experiences via thoughtful, professional, and engaging service. We have a strong reputation for offering a large variety of coffees through our multi-roaster coffee program and consistently delivering an exceedingly high-quality food and beverage offering. We are currently seeking a passionate, knowledgeable, and experienced manager for one of our stores across Manhattan.

Work with some of the best globally renowned roasters and top quality products. Coffee Collective, Square Mile, Nomad, Luna, Small Batch to name a few!

You will be leading a team of detail oriented folk with the support and guidance of a small team of world class operators in the coffee and service industry.

Requirements:

2+ years experience in a similar store/venue management role
2+ years experience in specialty coffee
Passion for hospitality and for specialty coffee
General computer skills (experience with Excel is a plus)

Role and responsibilities:

The responsibilities pertaining to this role are divided into 3 major categories: Administrative, Floor Shifts (standards maintenance), and Development.

Administrative Tasks

Ordering/ Invoicing, Inventory/ Stock take: Monitoring COGs by maintaining sufficient stock levels and controlling wastage. Group and organize invoices and submit them to the accountant for processing.
Cash Handling: Manage all cash in the cafe. Calculate and consolidate each day’s cash sales + tips for weekly reports.
Payroll: Monitor shift hours to stay within payroll parameters. (Shifts & break times) Assess and approve staff timecards each week and ensure the information entered is accurate. O/T to be approved by the Operations Director.
Onboarding/ Scheduling: Onboard new hires and ensure all necessary documents are completed. Build schedules 14-days in advance, according to team preferences and availability.
Attend weekly management meeting to review sales, quality, culture, operations, customer feedback, and performance
Conduct Bi-annual Performance Review of FOH & BOH staff w/ Operations Director, following company procedures.
Maintain a calendar of major holidays and key dates to inform customers and navigate with vendors & service providers.

Floor Shifts (Standards maintenance)

Maintain day to day operations of the cafe, while ensuring standards are being met in all regards: quality, customer service, cleanliness, uniform, music, etc.
DOH Standards: Ensure that the cafe is operating up to NYC DOH Standards to maintain A Grade. Implement a daily DOH Checklist for key areas of the cafe.
Onboard and train new hires and ensure standards are clearly communicated
Customer Service/ Retention: Customers should be greeted as they enter, welcoming our guests with open arms hospitality. Ensure staff remember names, orders, and preferences of regular customers, providing an incredible customer experience.
Quality: QC of both Kitchen and Bar products, presentation and taste. Tasting each batch and esp. to ensure quality standards are being met. Monitor ticket times – coffee under 3 min; food between 5-8min.
Communication: Maintain clear communication with management and staff. Delegates and provide staff with clear directions, both verbal and/or written.

Development

Develop Cafe Standard Operating Procedures (SOP’s) with the Operations director.
Give input/ feedback on menu development alongside the Executive Chef and management team.
Suggest ways to improve standards of service/retail offerings/menu offerings/activities to keep staff engaged

*Sign- on bonus paid after 6 months in the role

How to Apply

Job Categories: Manager. Job Types: Full-Time. Salaries: 60,000 - 80,000.

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